Amazon EU Apprenticeships is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, and cross-functional projects and programs. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to stakeholders and senior management on status, risks, and process changes. Cross-team coordination, project/program management, analytical, problem solving and executive presentation skills are essential.

Key job responsibilities
• Lead regular planning and management meetings with training providers regarding program recruitment needs, and general operations management
• Track, analyze, and report programmatic data and outcomes related to training providers’ performance and apprentices’ retention
• Gathering and analyzing data across apprenticeship schemes and cohorts
• Build and manage relationships with a variety of stakeholders, including industry
partnerships, training providers, business sponsors, and other Apprenticeships teams to ensure program success
• Conduct quality assurance on all programs to ensure compliance with government and business requirements and satisfaction of apprentices
• Ensure training programs are responsive to Amazon’s workforce needs and provide viable career opportunities for apprentices
• Management of program budget
• Identifying improvement opportunities and innovating/implementing projects to enhance apprentice experience
• Leading complex EU-wide and scheme-wide projects and initiatives to increase internal team processes and customer experience
• Designing new processes and programs to support the future state of the business

A day in the life
An Apprenticeships Program Mgr will communicate on a daily basis with apprentices and their line managers, responding to queries, supporting with program topics and issues, and providing guidance/advice. They will also monitor key program metrics (e.g. apprentice satisfaction rates, graduation rates, attrition rates) to ensure optimal customer (apprentice and business) experience. In addition, the Apprenticeships Program Mgr will work (often with other members of the EU Apprenticeships team) to deliver projects which benefit the internal team and or/the wider business. Decision-making, problem solving, and change management also form key parts of the role.

About the team
The EU Apprenticeships team manages apprenticeship programs for Amazon operational business lines across nine European countries (and growing). The team sits within a wider Learning and Development team that supports customer fulfillment operations including the design of training content, delivery of training and coaching to employees, and the tracking of metrics. This particular role sits within the UK arm of the EU Apprenticeships team with a particular focus on programs in the UK and Ireland; however, collaboration with other Apprenticeships teams (e.g. in Germany, Italy, France) will be an important aspect of the job. - Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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