• Job Description

  Req#: AREAR003041

  Area Revenue Analyst

  General Responsibilities Include:

  • Assists with reporting as requested; may include month end reports, owner reports, ad-hoc sales reports
  • Compilation and distribution of daily pickup report
  • Assist with creation of presentations, as needed.
  • Assist with analyzing Revenue Management intelligence reports such as STR and OTA insights etc.
  • Generation of weekly Revenue Meetings report.
  • Ensure all daily and monthly data is submitted on time
  • Loads all rates including new configurations, GDS mapping, Direct Connect mapping, etc.
  • Daily monitoring of rate parity reports. Follow up directly with partners and within Synxis as needed to resolve all parity issues
  • Reconciles commission payment extract file on weekly basis and transmits to accounting for payment
  • Reconciles OTA invoices at end of month to ensure accurate commission payment
  • Handles incoming reservation calls for VIPs, Executive Office or customer service recovery.
  • Closely monitor reservation reports to ensure reservation-administration integrity in accordance with local SOP.
  • Flexible schedule - Willing and able to work shift duties that may include evenings, nights, weekends and holidays.

  Skills/Knowledge Required:

  The ideal candidate will have:

  • Exceptional communication skills, passionate, strategic and innovative
  • Self-directed, motivated and demonstrates intuitive customer service and interpersonal skills.
  • Effectively deals with internal and external customers, with high levels of patience, tact and diplomacy.

  • Has exceptional attention to detail, organizational, analytical and time management skills.
  • Multi-tasks and prioritizes in a fast-paced work environment.
  • Exercises sound judgment; evaluates situations and utilizes appropriate and creative resources to solve problems.
  • Strong computer literacy, with knowledge of Excel, Word, Outlook and PowerPoint Voice Agent, SynXis Red, GHA OCM, OTA Extranets, Delphi, and Opera Preferred
  • Able to develop strong work relationships with both Clients and Colleagues
  • Self-confident, proactive, and able to prioritize and make effective decisions

  Physical Requirements:

  • Must be able to sit at a desk, walk and stand for extended periods of time
  • Must be able to bend, stoop, squat and stretch
  • Must be able to occasionally lift and/or transport up to 20 lbs.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

  Qualification Standards:

  Education: High School Diploma required, Bachelor's Degree preferred

  Experience: 1-2 years administrative support experience, additional hotel front desk experience is preferred

  Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

  The expected pay for this position is $70,000.

  This job description in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

  Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

  EOE

• About the company

  Positioned as a full-service lifestyle luxury hotel brand, Viceroy has an exciting portfolio of the finest hotels and resorts located throughout the world.

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