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Job Description
- Req#: 40F8744DB8
Employer Industry: Music and Entertainment
Why consider this job opportunity:
- Hourly rate of $17.81
- Free studio hours for personal use
- Generous annual leave of 33 days, increasing to 36 days with length of service
- 2 Duvet days for mental health breaks, no questions asked
- 4 weeks of fully paid sick leave
- Supportive and mission-driven work environment
What to Expect (Job Responsibilities):
- Deliver fast, accurate support via chat, email, and phone
- Resolve live session issues, equipment concerns, and user errors
- Handle GDPR deletion requests and review responses during downtime
- Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
- Support internal teams and flag studio or system issues as they arise
What is Required (Qualifications):
- Experience in high-volume customer support
- Confident using music studio gear such as DJ decks and production setups
- Comfortable working independently and making decisions under pressure
- Exceptional communication skills, calm, clear, and empathetic
- Proficient with tools like Zendesk, Intercom/Freshchat, and Slack
How to Stand Out (Preferred Qualifications):
- Fast typing skills
- Natural problem-solving abilities in a fast-paced environment
- Emotional intelligence and reliability
- Mission-driven approach to work
#MusicIndustry #CustomerSupport #RemoteWork #CreativeEnvironment #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Musicians, podcasters, dancers — this is your space to create. 24/7 self-service studios for professional and casual use available to book online now.
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