• Job Description

  Req#: 849851

  About Us

  Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

  
  Mercedes-Benz USA Service Contracts Junior Associate Consultant Overview and Responsibilities

  The Junior Associate Consultant (JAC) for the Service Contracts team is a highly visible position collaborating with multiple business areas within as well as around MBUSA including our dealer partners and our vendors.

  Primary Responsibilities of the JAC:

  • Manage Dealer Support Center inquiries under the direct supervision of the Sr. Analyst.
  • Create detailed presentations on competitive analysis, product proposals, and product analysis projects.
  • Assist in distribution of the monthly/ quarterly reports to measure program sustainability. Request ad hoc audit reports on claims and adjust warranty controls as needed. Recommend strategies and campaigns in alignment with overall business area goals based upon results of analysis.
  • Assist with creation of all marketing and training initiatives to ensure products are provided adequate exposure. Ensure dealers are provided training on products and best practices for successful sales performance.
  • Assist with renewal of annual state registrations and coordinate with outside legal counsel to ensure there is compliance across all states.
  • Work with the team to manage pricing models to ensure products are up to date and risk is mitigated against rising claim expenses.
  • Support programs that improve dealer’s operational efficiency and customer satisfaction by assisting on the development and deployment of service department tools and programs that create a progressive retail environment by leveraging service menus and other presentations of service content.
  • Manage and track ticket progress with IT colleague counterparts. Attend bi-weekly status update meetings.

  Qualifications

  • Junior or Senior in Bachelor’s program (preferred programs: Accounting, Business Administration, Business Management, Communications, Finance, Marketing, or related field)
  • Available from March 2025 to September 2025
  • Hybrid in-person schedule, up to 28 hours maximum per week
  • Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
  • Oral and written communication skills in English

  
  Preferred Skillset

  • Knowledge of Administration, Automotive Retail, Business-General, Business -Management, Market Research
  • Strong oral and written communication skills
  • Administration
    • Knowledge of administrative procedures, process/project development, and system procedures.
  • Automotive-Retail
    • Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts.
  • Business - General
    • Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.
  • Business Management
    • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, human resource management and efficiency and process methods.
  • Market Research
    • Knowledge of market research sources, data analysis techniques and methodology from various research tools.

  EEO Statement

  Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
  

• About the company

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