• Job Description

  Req#: 210448148

  Be part of the J.P. Morgan Asset & Wealth Management team.

  As a Client Service Support Specialist within the Wealth Management team, you will be tasked with providing comprehensive support to client service teams, managers, and clients. Your role will be situated in a dynamic, team-oriented, and fast-paced environment where you will collaborate with advisors, client service, product partners, and operations teams to deliver a seamless and integrated approach across Private Banking products. Your daily responsibilities will encompass responding to incoming emails from clients and internal partners, liaising with various areas of the bank for client resolution, initiating and monitoring cases, and following up on requests. Effective written and oral communication with internal partners at all levels of the firm is a crucial aspect of this role. You will be communicating with clients and internal partners regarding transactional items and complex problem-solving inquiries. You will be expected to familiarize yourself and become proficient in various systems including but not limited to: Outlook, Case, Customer Assist, and Connect.

  Job Responsibilities:

  • Understand client issues, be responsible for resolving the issue with limited follow-up to clients and be accountable for client satisfaction through the ownership of the problem
  • Investigating and resolving generic and complex issues
  • Building knowledge of Private Bank products and services
  • Must be able to efficiently utilize technology to capture and fulfil client’s requests in appropriate systems
  • Expected to work independently with supervision and escalate issues as necessary to resolve client requests in a timely manner
  • Pays attention to details and problem solving: Resolving issues by identifying underlying or hidden problems and patterns
  • Developing innovative solutions to problems

  Required qualifications, capabilities, and skills:

  • College degree or equivalent relationship or client service experience
  • Experience with a wide array of financial products
  • Excellent communication skills both oral and written
  • Proven ability to operate effectively in a matrix organization with the ability to work under pressure with tight deadlines
  • Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)
  • Expert knowledge with Microsoft Outlook email, scheduling and task manager. General comfort level with Internet/Intranet usage and ability to learn proprietary software and databases.
  • Serving clients and delivering exceptional client service must appeal to you
  • Project a confident and professional presence to our clients, other bank departments and the community
  • Ability to follow all established policies, procedures and practices
  • Ability to organize and prioritize work
  • Maturity in handling situation and ability to deal with conflicts constructively

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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