• Job Description

  Req#: 22764

  Description

  The Prescott Companies- Rancho Bernardo Division

  An Assistant Community Manager is responsible providing clerical and administrative support to the
  lead Community Manager(s). The Assistant Community Manager is the liaison to the lead Community
  Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members
  and committee members, as well as staff at the Associa Client SharedService Center (CSSC) and within
  the branch office.

  Duties include but are not limited to:
  • Complete digital and physical administrative tasks for multiple properties. These include but are
  not limited to preparation of governing documents, Architectural Review Board (ARB)
  application processing, receive and sort incoming mail/packages to record, dispatch, distribute
  to the correct recipient.
  • Address inquiries and resolve concerns with homeowners, management, and vendors within 24
  hours.
  • Assist owners with the Association web site for access to rules, governing documents, minutes
  of meetings, community project communication, and newsletter distribution.
  • Maintain, update, and organize property unit files within designated portfolio.
  • Assist lead Community Manager with on-site community inspections as necessary, drafting
  hearing letters, researching repair quotes, work order updates, and annual meeting
  notifications.
  • Assist lead Community Manager with bulk mailing, financial statements, and communicate
  results of hearings to owners within the time frames set by state statues or governing
  documents as needed.
  • Process account payables to include proper coding, facilitate and process recurring/autopayments, research past due bills, check requests, and obtain signatures.
  • Create reports (landscape, emergency work orders; delinquencies, violations) out of the
  management software and mailing system.
  • Work cross functionally with other departments, communities and Associa specific
  communication portals to ensure payments, flyers and/or newsletters are properly posted.
  • Engage in Associa training including Associa University webinars, vendor hosted virtual Power
  Hours, and company incentive contest programs that embody the Mission and Values of the
  company.
  • Other duties as assigned.

  Compensation:
  $20.00 - $23.00/hour; direct experience highly considered.

  Employment Type:

  Full-time

  Work Location:

  3517 Caminio Del Rio South, Ste 204, San Diego, CA 92108

  Qualifications

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Knowledge of communities/property/real estate and homeowners associations.
  • Knowledge of the role of the association board, the Community Association Manager, and how
  those roles interface with the requests of homeowners.
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.)
  at a proficient level.
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.

  #LI-KK2

• About the company

  America's largest homeowners association (HOA) management company that specializes in nationwide property management and community management with a full suite of management, maintenance and real estate services for most any community.

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