• Job Description

  Req#: 125658

  Do you thrive in a fast paced dynamic environment, solving complex business problems? If so joining TUI Airways as Assistant Crew Controller could be just the role for you. You’ll become part of a team in the heart of the Operation, working alongside the team responsible for the delivery of the airline operation for Pilots and Cabin Crew, utilising resources as efficiently as possible ensuring requirements comply with legal & industrial agreements and that budgetary restrictions are met whilst maintaining outstanding customer service.
  

  As our TOCC operates on a 24/7 basis 365 days per year, the role will be shift based. Covering a combination of day (7:30am - 7:30pm) and night (7:30pm - 7:30am) shifts, which could span weekends and Bank Holidays (shift patterns may be subject to change in line with business requirements).

  Applications close 8th March 2024
  

  Our Airline Division is always a real hub of activity. This is the team that keeps our aircraft in the sky to get our customers to their dream locations. So what can you expect from a career in Airline with TUI? Well there is huge variety in the scope of departments and roles, from Customer Delivery to Flight Operations to Safety and Compliance, there’s so many directions your career could take and so many stakeholders to meet, learn from and work with along the way. On top of that we are the UK’s Best Leisure Airline, so what’s not to love?

  ABOUT THE JOB

  • Be the first point of contact for both the Flight Deck and Cabin crew community within TUI Airways

  • Responsible for maintaining and amending changes to the crew communities live roster, ensuring the flying programme is maintained

  • Work closely and collaboratively with the Operations team and other key stakeholders within TUI

  ABOUT YOU

  • Proven experience within a fast paced operational environment

  • Experience of working with policy and or legislative agreements

  • A creative problem solver, able to consider alternatives and arrive at a logical decision

  • Comfortable with ambiguity and working under pressure in a reactive environment

  • Previous experience in a customer service based role

  • Process and detail orientated with excellent organisational skills

  • Strong inter-personal and excellent communication skills with the ability to influence

  • Ability to work as part of a team

  • An enthusiastic ambassador of change who makes suggestions for improvement

  • Experience of the Airline/Aviation industry or a keen interest in this would be highly regarded

  #LI-CP1 #LI-Onsite

  
  ABOUT THE OFFER
  

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange
  • Pension scheme & life assurance

  
  TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country's third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year. We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel.
  
  If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com.

• About the company

  TUI AG, also known as TUI Group, is a German multinational travel and tourism company headquartered in Hanover, Germany.

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