• Job Description

  Req#: 124896

  Overview

  Omni Mount Washington Resort & Spa

  As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

  Job Description

  To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures at the hotel dining outlets.

  Our team members enjoy a wealth of benefits and perks, including:

  • Comprehensive healthcare coverage with options for medical, dental, and vision plans.
  • Paid time off for relaxation and rejuvenation.
  • Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • A great voluntary benefits program that includes: critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.
  • Complementary Golf, Skiing and Riding.
  • Discounts on dining, retail, and spa services, as well as savings on ski, golf rentals, and other activities.
  • Support services including an Employee Assistance Program (EAP), TravelConnect for emergencies while traveling, and adoption services.

  Join us and thrive in an environment where your well-being is valued and supported.

  Responsibilities

  • To consistently ensure the maximum guest information in the restaurant.
  • Pre-meal meeting conducted with service staff on a daily basis.
  • Supervision of floor during operation.
  • Insure that service personnel follow service scenario.
  • Monitor timing of guest experience.
  • Handle all complaints to the guests' satisfaction.
  • To maintain a consistently smooth running operation.
  • Service staff on duty as scheduled.
  • Side-stands fully stocked with equipment..
  • All side-work complete.
  • Coffee, and roll warming equipment functioning.
  • Insure station rotation in seating.
  • Assist in seating or service of guests as necessary.
  • Coordinate all functions in dining room during service.
  • To monitor and critique the quality and consistency of the food product.
  • Continuously check food quality and presentation coming from kitchen.
  • Monitor guest satisfaction and comments regarding food.
  • To be familiar with clients so that there is constant recognition of all repeat guests.
  • Reservations reviewed on a daily basis.
  • Reservations checked against the VIP list from the front desk.
  • All special attention details handled properly.
  • To maintain the physical atmosphere and cleanliness of the restaurant.
  • Staff’s uniform and appearance meet specifications.
  • Tabletops set to specifications.
  • All menus inspected daily by hostess.
  • During service, constantly inspect tabletops, side-stations and tray stands.
  • All equipment in good condition and clean.
  • All work areas maintained neat, orderly and clean.
  • All lights and music adjusted appropriately for each meal period.
  • To contribute to the profitability of the restaurant through cost control effectiveness.
  • Administrative responsibilities:
    • Monthly budget
    • Monthly volume forecast
    • Weekly volume forecast
    • Weekly schedule
    • Staffing requirements
    • Weekly payroll forecast
    • Payroll computation
    • Food requisitioning
    • Assist in end-of-month inventory
  • Constantly perform positive up-selling techniques with service staff.
  • Expedite table turnover and table resetting.
  • Implement sales promotions and merchandising programs.
  • Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
    • Reconciliation/deposits
    • Charge procedures
    • House charge procedures
    • Check control
    • Walkouts
    • Meal period change
    • Reports
    • Abstracts
  • Know and adhere to all company policies and procedures.
  • Know emergency procedures (including CPR) and work to prevent accidents.
  • Be familiar with and enforce all policies related to liquor liability laws. Specifically:
    • Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.
    • Prohibiting sale of liquor to minors.
  • Perform any and all other duties assigned and/or required by management.

  Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • Must have excellent interpersonal skills.
  • Must provide excellent service to internal and external customers.
  • Must have excellent oral and written communication skills.
  • Must be attentive to detail.
  • Must have excellent computer skills.
  • Must be pleasant and friendly.
  • Ability to work nights, weekends, and holidays

  Omni Hotels & Resorts is an Equal Opportunity Employer

• About the company

  Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide.

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