Say Hello to Working on the Bright Side

We are Jovia Financial Credit Union. Our name evokes a way of joy, a feeling of optimism, trust and “banking on the bright side”. We are a new kind of credit union, one that combines service and value with the convenience that today’s technologies allow. Our friendliness and energetic spirit make it easy to do business with us. At Jovia, our dynamic, fast growing culture awaits- come see for yourself.

Now with more than 3 billion in assets, 200,000 members, and 450+ employees, we attract the best and the brightest talent-- who do the right thing, present a can-do spirit in a culture of fun, fulfillment, advancement and development. Find your joy here, every day.

We give you:

• Competitive compensation with paid training
• Open communication and an amazingly positive staff
• Managers who value input from their employees—we believe in you!
• A friendly, inviting work environment
• Work that feels like a second home with family events hosted by Jovia!
• Leaders who are involved, transparent and coach you
• Professional development and a perfect atmosphere for learning
• Fun social activities to nurture creativity and teamwork
• Business casual dress with annual corporate gear allowance!
• Great benefits – Med/Dent/401K/pension, and tuition reimbursement and more (Full Time employees)
• School Loan Repayment & Gym Reimbursement (Full Time employees)
• Lots of growth and advancement potential
• A CEO with brilliant vision and aspiration

Want to know why we’re so happy? Click here to learn and meet our CEO!

Find out what life at Jovia is like ... https://www.jovia.org/life-at-jovia

What you will be doing:

• Lead a team of operations-based Representatives, Specialists and Administrators to work effectively and efficiently by fostering a culture that emphasizes the identified Mission, Vision and Core Values of the Credit Union.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Conduct regular coaching sessions with team members, consistently focused on employee development. Encourage each employee to strive to perform at their highest potential individually and as a team. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Responsible for the constant analysis of the efficiency and profitability of the Fraud & Security department, making recommendations and implementing solutions to ensure we are getting the most out of this particular area. Keep up-to-date on latest industry trends, systems, technology, and operating procedures. Provide in-depth proposals and implement changes.
• Responsible for the overall management and supervision of the daily workflow and the performance of each team member within Fraud & Security Department.
• Responsible for ensuring all alerts and reports are worked in a timely manner to mitigate fraud losses to the credit union.
• Ensure SARs are completed according to FinCen standards and within the appropriate timelines.
• Ensure cases are files completely and accurately in Verafin.
• Develop processes, reports and system parameters that respond to rising and falling fraud trends to maximize use of resources in combatting fraud and mitigating losses.

What we need from you:

• Related Bachelor’s Degree or five years minimum experience in financial industry related to Bank fraud and security management.

• Areas of expertise should include, but not limited to law enforcement, fraud systems expertise, alert management, risk management, financial crimes investigations, case management and personnel management.

• Must be prepared to handle multiple priorities with organization, attention to detail and follow-through. Must have the ability to lead, direct and manage others effectively.

• Must have the ability to work under stressful and busy conditions, and to handle difficult situations with tact, empathy and professionalism.

• Thorough knowledge of Word, Excel, and Windows is required. Proficient verbal and written communication skills required.

Work From Home Requirements:

• Internet speed of 100 mbps or higher required (you can test this by going to www.speedtest.net)
• Able to dedicate a quiet space for daily work that is free of sound interruptions.
• All equipment will be provided by Jovia (Computer, Monitor, Headset)
• Estimated Salary Range for this Position: $63,275 - $79,000

Be part of a growing not-for-profit organization where People are Everything—You are important to us. Help our members meet their financial goals and achieve their dreams. Let’s talk!

At Jovia, we celebrate innovation, diversity, teamwork, excellence, and integrity. We are an equal opportunity employer and offer competitive compensation and benefits packages to recruit, retain, and reward top talent. We would like to be your partner in success and happiness!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)