Pay: 73,800.00 – 70,000.00

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management

Essential Duties

· Manage all operational facets of the parking operations at Memphis International Airport.

· In the absence of the General Manager, assumes the duties and tasks of the General Manager.

· Monitor and maintain staffing levels with the assistance of the local Human Resources Department.

· Assist the General Manager in monitoring and forecast financials to maximize revenue and minimize expenses.

· Implement company policies and procedures consistently.

· Hire and schedule employees to ensure proper coverage and smooth operations.

· Accommodate increased / decreased client staffing requests.

· Effectively coach, counsel, and discipline employees.

· Act as liaison between the company and the airport.

· Foster deep and meaningful relationships with our client representatives.

· Produce weekly agenda for meetings with the client.

· Produce monthly and quarterly reports as assigned.

· Conduct quarterly and unannounced audits.

· Inspire and motivate others to do well.

· Ensure we meet financial targets through effective scheduling and time management.

· Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business.

· Deliver world class training programs that ensure your team members remain attentive to each passenger’s personal needs.

· Work closely with our Safety/Quality team to execute a vigorous metric-based safety, quality, and security program.

· Manage daily schedules.

· Maintain communication with Shift Managers/Supervisors to maintain optimum staffing levels.

· Work with Safety Quality Manager to ensure the safety and security of the operation.

· Set positive, professional example for workforce.

· Establish and maintain effective communication and working relationships with customers, coworkers, shift coordinators, supervisors, managers, etc.

Minimum Requirements

· BA degree preferred or equivalent experience.

· 5 years of customer focused experience

· 2 years management

· Proven ability to manage groups of 10-50.

· Leadership personality, client facing.

· Ability to work flexible hours to monitor and manage various shifts.

· Excellent communication

· Driver’s license