DHL
Assistant Manager - AFR Operations
This job is now closed
Job Description
- Req#: DPDHGLOBALAV300907ENGLOBALEXTERNAL
To lead the ECS customer support team, ensuring high service levels through proactive monitoring, escalations, and client communication. The role will manage response KPIs, exception resolution, and cross-functional alignment to deliver a consistent customer experience. This is especially crucial in a new product where customer confidence and visibility are key.About the company
We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.
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