Mathis Brothers Furniture
ASSISTANT MANAGER CUSTOMER SERVICE (TULSA)
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Job Description
- Req#: ASSIS007531
- Primary responsibility is to make sure the customer service office is running smoothly and efficiently.
- Help coordinate inter-office problems with other departments.
- Oversee customer relations and ensure that the customer is served properly, and their overall experience is pleasant.
- Be a role model and leader and solve problems, make informed decisions, and manage the department in order to achieve maximum results.
- Maintain a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches.
- Need to be able to work in a fast-paced environment and have good communication skills.
- Fun work environment!!
- Benefits Package - Health, Dental & Vision, 401K, matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage
- Short- and Long-Term Disability and Employee Assistance Program
- Ensure that crew is at work and ready to work
- Ensure that each customer receives outstanding customer service
- Authorize and ensure validity of customer returns
- Help solve problems that affect the service, efficiency, and productivity of the front end
- Train, coach, and manage all employees; meet the inbound call goals and work to complete service orders within a time that is satisfying to the customer
- Ensure safety and productivity of employees
- Enforce all company policies and procedures
- Perform disciplinary actions when needed. Perform any other duties as directed by management.
Pay: $18.37- $21.88
Schedule: Open Availability
GENERAL STATEMENT OF DUTIES FOR ASSISTANT MGR CUSTOMER SERVICE:
Perks that come with the job as Assistant MGR Customer Service
EXAMPLES OF WORK PERFORMED FOR ASSISTANT MGR CUSTOMER SERVICE:
EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; 1 year experience at Mathis Home in Customer Service position; expert knowledge of Storis; positive attitude when working with customers; knowledge of employment and merchandise handling procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs. occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.**Non-Safety Sensitive Position**
Qualifications
Education
Required
High School
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.About the company
Shop Mathis Brothers Furniture stores in Oklahoma City (OKC) & Tulsa, OK; Ontario & Indio, CA; or online at www.mathisbrothers.com. Mathis Brothers
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