• Job Description

  Req#: R-2024-41770

  Department:

  Technology

  Our Company Promise

  
  We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

  Job Description:

  Job Summary

  • Provide a People focused approach to Technology Leadership. Drive a cross-functional strategic team and apply department/enterprise business knowledge to ensure value alignment. Accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements.

  Additional details

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.
  • U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

  Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

  Model the Southwest Way

  • Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
  • Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
  • Invest in Leadership and self-growth through participating in continuous learning and development

  Responsibilities

  • Communicate, support, and drive understanding of Company and Department goals/initiatives to the Team and incorporate these goals into their day-today work
  • Provide day-to-day Leadership, coaching, and training to the cross-functional Teams to deliver solutions and services to meet enterprise needs
  • Assist with developing and executing strategies and processes to improve performance and the value of products and services provided
  • Lead a cross-functional Team to deliver solutions and services to meet enterprise needs
  • Drive and follow through to resolution of organization, team and individual issues
  • Participate in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
  • Provide Technical thought Leadership related to assigned functional area
  • Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
  • Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
  • Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
  • Work alongside Technology and business partners to measure financial benefits and demonstrable business value
  • May perform other job duties as directed by Employee's Leaders

  Knowledge, Skills and Abilities

  • Broad knowledge of business/Leadership principles, including planning, organizing, developing, and supervising
  • Knowledge of technology practices, concepts, methodologies, tools and trends
  • Skilled in partnering and communication in order to facilitate interactions with business Customers and technology teams
  • Ability to use appropriate motivation and influence techniques to achieve desired Team results
  • Ability to set and manage stakeholder expectations
  • Ability to deliver quality projects on time and within budget
  • Skilled in organization, communication, and prioritization and ability to work in matrixed environment that includes Employees, Vendors, and Managed Services
  • Broad Knowledge of business and the ability to provide tactical leadership to coach and develop the team to improve knowledge of business applications and impact on business functions

  Education

  • Required: High School Diploma or GED
  • Required: Bachelor's degree in Management Information Systems, Computer Science, Business Administration or related field and/or equivalent formal training

  Experience

  • Fully functioning, broad knowledge in:
    • A Business and/or Information Technology environment
    • Direct or indirect Leadership experience

  Licensing/Certification

  • N/A

  Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

  Other Qualifications:

  This role has a large focus within - Federated Identity, Enablement, & Cloud Security. Qualified candidates will have:

  • Experience working within ITIL
  • Experience within an Agile space
  • Experience working within Federated Identity
  • Working k nowledge of deploying a customer facing federated identity platform
  • Experience working with Ping Identity (PingFed, PingOne, PingDirectory)
  • Understanding of CyberArk
  • Experience working within AWS
  • Strong Written and Verbal Communication Skills
  • Ability to take a technical statement and turn into non-technical statements

  • Pay & Benefits:
  • Competitive market salary from $137,250 per year to $152,500 per year * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

  • Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
  • Potential for annual Profit-sharing contribution toward retirement - when Southwest profits, you profit***
  • Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

  • *Pay amount doesn’t guarantee employment for any particular period of time

    **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

    ***Profit-sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

  Southwest Airlines is an Equal Opportunity Employer.
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• About the company

  Southwest Airlines Co., typically referred to as Southwest, is one of the major airlines of the United States and the world's largest low-cost carrier.

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