• Job Description

  Req#: req35442

  Assistant Operations Officer

  Salary: Clerk Grade 5/6 ($93,295 - $102,941)
  Employment Type: o ngoing, full-time opportunity
  Locations:

  • GOFORD, NSW, Australia
  • WOLLONGONG, NSW, Australia
  • PARRAMATTA, NSW, Australia

  This role sits within the DCS RNSW Duties Assessments Division in the Revenue NSW team!

  About the team:

  We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Gosford, and Wollongong. Regular travel may be required to engage with the team and our partners.

  About Us:

  Revenue NSW is both service provider and regulator. It supports sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, administration of State taxation and revenue collection, and NSW land and property administration.

  Your day-to-day:

  We are seeking an Assistant Operations Officer to join the Duties Services team – Taxes & Grants branch of Revenue NSW.

  The primary purpose of this role is carrying out complex duties assessments, prepare correspondence and manage customer enquiries.

  In this role you will use a broad range of skills including client contact and communication skills, analytical and organisational skills, together with sound decision-making skills.

  To be successful in this role you will demonstrate:

  • Providing high quality customer service by interpreting complex state tax legislation and providing legislative and procedural advise to customers and staff
  • Manage and prioritise multiple responsibilities in a high-volume work environment with the ability to meet business outcomes
  • Strong interpersonal skills demonstrated through client contact, negotiation, and communications with public and legal professionals alike
  • Have a flexible approach to work and the ability to work collaboratively and possess a willingness to learn

  How to Apply:

  Your application should include a cover letter of no more than 1 page, and an up-to-date resume of no more than 5 pages which clearly details your skills and experience as relevant to this role.

  Salary Grade 5/6, with the base salary for this role starting at $93,295 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Monday 23rd September, 2024 @ 10am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

Notice