POSITION SUMMARY

The Assistant Operations Officer position is responsible for assisting in directing and managing the branch deposit operations personnel in providing a full range of services to customers and prospective customers. This role is responsible for assisting with guiding a team in consistently delivering exceptional customer service, support, and solutions by taking ownership of the entire customer experience. Responsible for applying sound decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures; keeps within assigned approval limits and uses these instances as learning tools for employee development.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assists with coordination of activities to ensure operations are conducted in accordance with the Bank’s policies, procedures, and practices.
• Responsible for producing accurate high-quality work while continually seeking to improve productivity, efficiency, and cost-savings measures of branch operations.
• Responds promptly to customer requests, inquiries, and complaints following through on commitments and obligations.
• Proactively protects the Bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and operational losses to the Bank.
• Finds opportunities to develop new customer relationships and enhance existing customer relationships by maintaining a thorough knowledge of and effectively promoting the Bank’s products and services.
• Motivates all branch employees and assists in attaining consumer and business development goals through active participation and support of division campaigns and the High Performance Growth (HPG) Program.
• Assists with the branch certifications process, callback process, and monitors branch activity and quality control reports.
• Assists with maintaining appropriate cash supply and ensures proper cash controls are adhered to by all branch operations personnel.
• Performs or assists, as needed, with all Teller functions, including, but not limited to, processing deposits, withdrawals, loan payments, stop payments, selling cashier checks, and processing account holds.
• Performs or assists, as needed, with all New Account functions, including, but not limited to opening a variety of accounts (checking, savings, business, IRA, CD, HSA, Safe Deposit Boxes), account maintenance, create and troubleshoot online banking accounts, ordering checks and debit cards, and processing disputes.

ADDITIONAL RESPONSIBILITIES

• Keeps management appropriately informed of area activities and of any significant problems or complaints.
• Provides superior internal and external customer service: must demonstrate self-governance, timeliness, courtesy, and respect toward customers, prospective customers, and organization personnel.
• Represents the Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting Bank and customer needs.
• Keeps work area organized and tidy for efficiency and to maintain customer privacy.
• Completes and/or attends assigned training sessions within the assigned time frames and stays current on new operational procedures.
• Attends and participates in meetings as required.
• Must comply with applicable laws and regulations, include but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
• May be required to work at other branches due to personnel shortages

COMPLIANCE WITH THE BANK SECRECY ACT AND ANTI-MONEY LAUNDERING PROGRAM

The Bank Secrecy Act is intended to safeguard the U.S. financial system and the financial institutions that make up that system from the abuses of financial crime, including money laundering, terrorist financing, and other illicit financial transactions. The Board of Directors is committed to complying with both the spirit of the regulations and the letter of the law. All employees are expected to understand and comply with all aspects of the BSA and to perform their job duties in accordance with Bank BSA policies and procedures. Employee who willfully violate the BSA may be subject to both civil and criminal penalties and termination of employment.

SUPERVISORY RESPONSIBLITIES

Indirectly supervises all Branch Deposit Operations personnel to include Branch Support Specialist, Personal Bankers, New Account Representatives and Teller Line personnel. Assists in carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Typically, indirectly supervises between 4 and 8 FTE.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s degree from two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience.
• Three to five years of similar or related experience, including time spent in preparatory positions.
• Strong product knowledge within the banking services industry.
• Proficient with PC applications including Microsoft Office (Excel and Word).

LANGUAGE SKILLS

Must have the ability to communicate effectively and tactfully in difficult situations with customers or personnel. The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compare rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, talk, hear, and use a computer.
• Occasionally required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIORNMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional local travel.
• Fast-paced environment.
• The noise level in the work environment is usually quiet.

EQUAL EMPLOYER OPPORTUNITY STATEMENT

Heritage Bank of Nevada is an equal opportunity employer. Simply stated, equal opportunity means that all suitable, qualified individuals have an equal chance to compete for job opportunities within the company, regardless of race, color, religion, national origin, sex, sexual orientation, age, veteran status, disability status or any other characteristic protected by state or federal law.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate’s degree from two-year college or technical school; or related experience and/or training; or equivalent combination of education and experience.
• Three to five years of similar or related experience, including time spent in preparatory positions.
• Strong product knowledge within the banking services industry.
• Proficient with PC applications including Microsoft Office (Excel and Word).

LANGUAGE SKILLS

Must have the ability to communicate effectively and tactfully in difficult situations with customers or personnel. The ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compare rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, talk, hear, and use a computer.
• Occasionally required to sit; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIORNMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional local travel.
• Fast-paced environment.
• The noise level in the work environment is usually quiet.

EQUAL EMPLOYER OPPORTUNITY STATEMENT

Heritage Bank of Nevada is an equal opportunity employer. Simply stated, equal opportunity means that all suitable, qualified individuals have an equal chance to compete for job opportunities within the company, regardless of race, color, religion, national origin, sex, sexual orientation, age, veteran status, disability status or any other characteristic protected by state or federal law.