Job description

Job responsibilities

Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts

Complete clinic cancellation forms where appropriate

Reschedule outpatient clinics as requested

Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.

Liaise with patient records staff, clinical colleagues, other admin teamsand other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations

Carry and retrial of patients notes, including physical demand associated with carried load

To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys

Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust

Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres

Job responsibilities

Ensure that the administration of the department is efficient and responsive, dealing with queries and day to day issues

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin & clerical team. Including supporting general queries.

Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts

Complete clinic cancellation forms where appropriate

Reschedule outpatient clinics as requested

Use the Trusts transcription system to type letters as well as top and tailing. To ensure that letters are processed within a timely manner, at times patient letters will contain complex and sensitive information which could be found to cause emotion or distress, this is due to the nature of the pathways within the service.

Liaise with patient records staff, clinical colleagues, other admin teamsand other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations

Carry and retrial of patients notes, including physical demand associated with carried load

To understand 18weeks referral to treatment (RTT) rules and use them to support all outpatient and elective patient journeys

Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust

Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres

Person Specification

Qualifications

Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent including English and Maths

Desirable

• Computer Literacy Course e.g. ECDL

Experience

Essential

• Experience of using of IT systems and/or patient data systems
• Experience of working within a team

Desirable

• Previous experience in a hospital administration role.
• Experience of working with patients and providing information regarding their appointments or treatment team

Knowledge

Essential

• Experience in medical typing/transcription

Desirable

• Knowledge of hospital systems such as I.PM, Evolve, ICE, Bighand

Personal Skills

Essential

• Ability to communicate effectively with people at all levels
• Ability to follow policies and procedures
• Pays attention to detail
• Enthusiastic and self-aware

Desirable

• Knowledge of medical terminology appropriate to specialism
• Knowledge of speciality specific patient pathways

Qualifications

Essential

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent including English and Maths

Desirable

• Computer Literacy Course e.g. ECDL

Experience

Essential

• Experience of using of IT systems and/or patient data systems
• Experience of working within a team

Desirable

• Previous experience in a hospital administration role.
• Experience of working with patients and providing information regarding their appointments or treatment team

Knowledge

Essential

• Experience in medical typing/transcription

Desirable

• Knowledge of hospital systems such as I.PM, Evolve, ICE, Bighand

Personal Skills

Essential

• Ability to communicate effectively with people at all levels
• Ability to follow policies and procedures
• Pays attention to detail
• Enthusiastic and self-aware

Desirable

• Knowledge of medical terminology appropriate to specialism
• Knowledge of speciality specific patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital

Lewsey Road

Luton

LU40DZ

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)