• Job Description

  Req#: C9289-CS-46?language=en&page=311&sort=publicationDateDesc

  Job summary

  Assistant Patient Administrator - Band 2 Ward Clerk

  We are recruiting for a Ward Clerk in one of our busy wards

  We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to provide administrative support to a diverse team including clinical staffThe successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

  Main duties of the job

  The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary:

  • Wards
  • Reception

  About us

  Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital--along with award-winning clinics across North West London.

  Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

  We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

  We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

  If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful.Employment is subject to a six-month probationary period.

  Some roles may require weekend shifts at multiple sites.

  Details

  Date posted

  20 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £29,583 a year per annum Incl. HCAS (pro rata)

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  289-CS-46

  Job locations

  Chelsea & Westminster Hospital

  369 Fulham Road

  London

  SW10 9NH

  
  

  Job description

  Job responsibilities

  • Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource
  • File all paperwork appropriately
  • Provide cover across the POD as and when required
  • Ensure all procedures are followed re data capture for service specific outcomes
  • Provide an excellent standard of service to patients at all times
  • Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development
  • Photocopying, filling
  • Answering phones
  • Greeting relatives as they enter the ward
  • Booking follow up appointments
  • Booking Transport

  Job description

  Job responsibilities

  • Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource
  • File all paperwork appropriately
  • Provide cover across the POD as and when required
  • Ensure all procedures are followed re data capture for service specific outcomes
  • Provide an excellent standard of service to patients at all times
  • Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development
  • Photocopying, filling
  • Answering phones
  • Greeting relatives as they enter the ward
  • Booking follow up appointments
  • Booking Transport

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths or equivalent
  • English and Mathematics GCSE or equivalent

  Experience

  Essential

  • Previous administrative experience
  • Experience of working within customer-driven service.
  • Experience of Patient Administration System
  • Able to use a hospital Patient Administration System

  Desirable

  • Previous NHS admin expereience

  Skills & Knowledge

  Essential

  • Ability to work with diverse group of people
  • PC skills
  • Ability to work under supervision as part of a team
  • Good organisational skills in order to plan and prioritise workload
  • Willing to learn new systems
  • Knowledge of filing systems.
  • Able to file accurately and pay attention to detail

  Person Specification

  Qualifications

  Essential

  • GCSE English and Maths or equivalent
  • English and Mathematics GCSE or equivalent

  Experience

  Essential

  • Previous administrative experience
  • Experience of working within customer-driven service.
  • Experience of Patient Administration System
  • Able to use a hospital Patient Administration System

  Desirable

  • Previous NHS admin expereience

  Skills & Knowledge

  Essential

  • Ability to work with diverse group of people
  • PC skills
  • Ability to work under supervision as part of a team
  • Good organisational skills in order to plan and prioritise workload
  • Willing to learn new systems
  • Knowledge of filing systems.
  • Able to file accurately and pay attention to detail

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Chelsea and Westminster Hospital NHS Foundation Trust

  Address

  Chelsea & Westminster Hospital

  369 Fulham Road

  London

  SW10 9NH

  
  

  Employer's website

  https://www.chelwest.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Chelsea and Westminster Hospital NHS Foundation Trust

  Address

  Chelsea & Westminster Hospital

  369 Fulham Road

  London

  SW10 9NH

  
  

  Employer's website

  https://www.chelwest.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice