• Job Description

  Req#: C9298-CAH-097?language=en&page=248&sort=publicationDateDesc

  Job summary

  Expected Shortlisting Date

  16/07/2025

  Planned Interview Date

  23/07/2025

  An exciting opportunity has arisen for an Assistant Patient Service Coordinator to join our Dermatology team at Chapel Allerton Hospital.

  The service is based in the Department Dermatology, Leeds Teaching Hospitals NHS Trust.

  The Dermatology service provides regional services including Laser and Phototherapy services. Additionally, the service provides skin cancer care, including surgical services.

  We are entirely committed to the Leeds Way values and expect all staff to demonstrate these values in every aspect of their role.

  The post will manage administrative and clerical staff to support in the delivery of the clinical service within Dermatology. The post holder will be expected to work closely with the management team, to support and implement service developments, manage access targets and review departmental systems to manage the patient pathway more effectively.

  Main duties of the job

  The Assistant PSC will provide a high quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

  The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.

  About us

  Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

  By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

  Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

  Details

  Date posted

  25 June 2025

  Pay scheme

  Agenda for change

  Band

  Band 4

  Salary

  £27,485 to £30,162 a year subject to the pay award

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working

  Reference number

  C9298-CAH-097

  Job locations

  Chapel Allerton Hospital

  Chapeltown Road

  Leeds

  LS7 4SA

  
  

  Job description

  Job responsibilities

  The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

  You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.

  The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.

  The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.

  To support and guide their team, including the development of SOPs (Standard Operating Procedures).

  To provide a high standard confidential, effective and accurate administration service.

  Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.

  Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.

  Responsible for appropriate use of equipment within the working environment.

  A willingness to undergo all training requirements necessary for the post

  The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.

  Respect confidentiality in line with National, Trust and local policies and guidelines.

  A positive and professional attitude.

  Committed to providing the highest quality of administrative support themselves and through management of their staff.

  To promote, support and work towards the delivery and achievement of the Trusts and departments objectives.

  Maintain and improve quality of service.

  A business like appearance.

  Commitment to own personal & professional development as agreed with their line manager.

  Commitment to their teams personal & professional development.

  Job description

  Job responsibilities

  The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

  You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.

  The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.

  The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.

  To support and guide their team, including the development of SOPs (Standard Operating Procedures).

  To provide a high standard confidential, effective and accurate administration service.

  Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.

  Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.

  Responsible for appropriate use of equipment within the working environment.

  A willingness to undergo all training requirements necessary for the post

  The post-holder is expected to be honest, fair and consistent in their approach and to accept responsibility for ones own achievements, acts and omissions.

  Respect confidentiality in line with National, Trust and local policies and guidelines.

  A positive and professional attitude.

  Committed to providing the highest quality of administrative support themselves and through management of their staff.

  To promote, support and work towards the delivery and achievement of the Trusts and departments objectives.

  Maintain and improve quality of service.

  A business like appearance.

  Commitment to own personal & professional development as agreed with their line manager.

  Commitment to their teams personal & professional development.

  Person Specification

  Experience

  Essential

  • Customer focussed/customer service skills
  • Waiting list and capacity management skills
  • Thorough knowledge of patent Administration Processes

  Desirable

  • An understanding of NHS/Trust protocols/policies and procedure
  • Experience of staff management including recruitment and retention

  Skills and Behaviours

  Essential

  • Ability to train, develop and motivate staff
  • Ability to work well under pressure

  Qualifications

  Essential

  • Good general standard of education and experience

  Person Specification

  Experience

  Essential

  • Customer focussed/customer service skills
  • Waiting list and capacity management skills
  • Thorough knowledge of patent Administration Processes

  Desirable

  • An understanding of NHS/Trust protocols/policies and procedure
  • Experience of staff management including recruitment and retention

  Skills and Behaviours

  Essential

  • Ability to train, develop and motivate staff
  • Ability to work well under pressure

  Qualifications

  Essential

  • Good general standard of education and experience

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  Chapel Allerton Hospital

  Chapeltown Road

  Leeds

  LS7 4SA

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Leeds Teaching Hospitals

  Address

  Chapel Allerton Hospital

  Chapeltown Road

  Leeds

  LS7 4SA

  
  

  Employer's website

  https://www.leedsth.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice