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Job Description Summary

Job Description

JOB TITLE: Assistant Product Manager, Homes

LOCATION(S): Flexible (London, Bristol, Gloucester, Halifax and Leeds)

SALARY: From £45,954 (based on London salary)

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

This is for a 12 month fixed term contract

About this opportunity

An exciting opportunity within the Existing Customer Team in Homes, which runs a mortgage book of nearly £300bn and ensures we meet the ongoing needs of 2.5m customers. This role will play a crucial part in ensuring that we are ready for the full roll out of the Consumer Duty regulation across all aspects of our mortgage portfolio, ensuring that our products and treatments remain appropriate now and in the future

We work across multiple, market leading, brands including - Halifax, Lloyds and Birmingham Midshires, ensuring our existing mortgage customer treatments and outcomes meet the standards our customers expect, as well as meeting the requirements of regulations and internal policies.

Some of the things you'll be doing

• Support on the execution and delivery of agreed customer management and treatment strategies, balancing the business, conduct and customer contexts
• Work in collaboration with Channel, Operations, Risk, Legal and our Platform teams to lead and coordinate a wide range of initiatives and project across Homes
• Build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks
• Be customer centric in everything that you do

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

• Problem solving – bringing a creative approach to potentially complex issues
• Analytic and Critical thinking – identifying improvements, and working with product managers crafting innovative approaches, interpreting data to identify trends and areas of concern
• Risk management – the ability to assess risk from all aspects, identifying mitigants and improvements to control framework
• Agility & Flexibility – ability to handle multiple tasks, supporting wider team as required
• Communication – excellent written and verbal presentation abilities; confident to present succinctly and discuss evidence-based conclusions and recommendations

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.