• Job Description

  Req#: 5490124

  Primary Purpose:

  To provide administrative support to the FMI Meeting Services team to include: providing registration, housing and conference logistics support for various FMI conferences, meetings and share groups.

  Essential Job Functions:

  REGISTRATION Duties (50% of position):

  • Act as the project lead for registration for FMI annual meetings and events (currently 6 events per year).
  • Perform various data entry tasks.
  • Provide customer service support via email and phone.
  • Process registration payments.
  • Responsible for producing registration collateral to include badges, tent cards, special event ticketing and other collateral.
  • Create attendee lists and financial reports as well as reports including historical data.
  • Responsible for hiring and managing on-site temporaries and third-party vendors.
  • Create and maintain FMI?s event database (Matrix MAXX) to display on FMI?s website, updating specific meeting information and generating the online registration process.
  • Review and qualify submitted registrations to ensure attendees register at the proper rate. When necessary, make fee adjustments and follow-up with attendees to collect additional payment.
  • Utilize the On-Demand Badge system to manage onsite printing needs.
  • Provide and pack all registration materials for assigned events.
  • Support Senior Manager, Registration with other projects as needed.

  MEETING SERVICES Duties (50% of position):

  • Work with FMI project leads for small share groups on hotel or venue searches and contracting. Facilitate assigned small event operations to include: budgeting, room set-up, audiovisual selection, food and beverage ordering, tours, transportation and additional basic meeting logistics.
  • Assist our Housing Services team to process hotel reservations for attendees, cross-reference housing lists with attendee lists, manage staff and vendor hotel blocks and provide housing customer service via email and/or phone.
  • Maintain the official Industry Calendar of Events, department calendar and various meeting and hotel lists for the Meeting Services team using Microsoft Office Excel.
  • Support Senior Manager, Meeting Services with other projects as needed.

  Other Job Functions:

  • Order and maintain department supplies, as needed.
  • Respond to incoming customer inquiries through the Meeting Services dedicated phone line and email addresses.
  • Other duties and projects as assigned or directed as it pertains to the Registration and/or Meeting Services departments.
  • Budget management.

• About the company

  Cost, Consumer Demand and COVID-19

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