• Job Description

  Req#: C9337-25-0285?language=en&page=787&sort=publicationDateDesc

  Job summary

  KEY RESPONSIBILITIES

  The key responsibilities of the post-holder will include: -

  • Support for the day-to-day operational management of the service
  • Management of a full and flexible administrative support to the service
  • Management of efficient robust data capture systems
  • Active contribution to the delivery of "patient centred" services

  The post-holder will be expected to deputise for the Service Manager & Team Leads when required.

  Main duties of the job

  • Manage personal workload to meet both corporate and personal deadlines.
  • Prioritise workload in a way that enables the delivery of both important and urgent tasks.
  • Manage staff and delegate appropriate tasks, ensuring competence of the staff to whom work is delegated.
  • Organise staff briefings and meetings as appropriate.
  • Support the senior management team in undertaking capacity and demand exercises in order to best plan and deliver services.
  • Facilitate collaborative working between all stakeholders inside and outside of the Division - this will include both clinical and non-clinical staff.
  • Participate in the development of a shared vision for the Division and promote a culture where all staff understand and are involved in working together towards the achievement of the service and Trust objectives.
  • Support the development of collaborative partnerships and effective working relationships with clinical staff, managers and members of the multi-disciplinary team (MDT), creating an environment within which all staff have an opportunity to become closely involved in, or have genuine opportunity to influence and improve the management, planning and development of services.
  • Identify changes that may be required in an area to deliver the service and actively implement these changes with the support of the Service Managers and Clinical Leads.
  • Seek to work with a "problem solving approach" in order to identify solutions to challenges in the service.

  About us

  London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

  Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

  We run major acute services at:

  o Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

  o St Mark's Hospital: an internationally renowned specialist centre for bowel disease

  o Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

  o Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

  We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

  Date posted

  02 April 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £42,939 to £50,697 a year per annum including HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  337-NP-8703MF

  Job locations

  St Marks, Northwick Park Hospital

  Watford Road

  Harrow

  HA1 3UJ

  
  

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Person Specification

  Education/ Qualifications

  Essential

  • Educated to degree level or equivalent knowledge, skills and management experience
  • Previous operational management experience within the NHS or similarly complex organisation

  Knowledge & Experience

  Essential

  • Knowledge and experience of service improvement tools and techniques
  • Proven track record of meeting significant national targets
  • Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
  • A sound understanding of HR processes

  Desirable

  • Budget management
  • Knowledge and effective management of patient pathways

  Skills, Abilities and Attributes

  Essential

  • Full range of IT skills including Excel and PowerPoint
  • Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
  • Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams
  • Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support

  HEART Values

  Essential

  • Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.

  Person Specification

  Education/ Qualifications

  Essential

  • Educated to degree level or equivalent knowledge, skills and management experience
  • Previous operational management experience within the NHS or similarly complex organisation

  Knowledge & Experience

  Essential

  • Knowledge and experience of service improvement tools and techniques
  • Proven track record of meeting significant national targets
  • Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
  • A sound understanding of HR processes

  Desirable

  • Budget management
  • Knowledge and effective management of patient pathways

  Skills, Abilities and Attributes

  Essential

  • Full range of IT skills including Excel and PowerPoint
  • Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
  • Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and teams
  • Problem solving skills: able to respond to unexpected issues; provide a first line response and identify appropriate sources of secondary support

  HEART Values

  Essential

  • Demonstrate commitment to Trust HEART values - Honesty, Equity, Accountability, Respect, and Teamwork.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  St Marks, Northwick Park Hospital

  Watford Road

  Harrow

  HA1 3UJ

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  St Marks, Northwick Park Hospital

  Watford Road

  Harrow

  HA1 3UJ

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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