• Job Description

  Req#: C9337-25-2786?language=en&page=16&sort=publicationDateDesc

  Job summary

  We have an exciting opportunity for the role of Assistant Service Manager of Department of Medicine for Older People (DMOP) within the Integrated Medicine Division.

  We are looking for an individual with clinical experience who has an excellent track record of delivering, strong leadership and analytical skills, coupled with a strong desire to improve and succeed.

  Main duties of the job

  The post holder will be responsible for the support of day to day operational management of the departments of DMOP.

  You will be required to support the Service Manager in the delivery of all performance targets, including waiting time targets, contracted activity levels, finance, standards and quality of services and overseeing daily escalations to the operational team.

  The post-holder will be required to possess Intermediate Excel skills to include more advanced formulas and functions like INDEX, SUM, AVERAGE, and IFSTATEMENTS for efficient use of spreadsheets.

  The post-holder will use their knowledge of NHS performance targets.

  The post holder will work closely with the Service Manger to understand the detail of service priorities / plans and how they would be expected to impact activity volumes. The post-holder will use their analytical skills, combined with their in-depth operational knowledge, to develop these service priorities into detailed activity and capacity adjustments.

  The post-holder will be required to support the overseeing of the doctors 24/7 staffing rota and be responsible for the timely recruitment of junior doctors. As well as line management of Patient pathway coordinators, ward clerks and team leader.

  About us

  London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

  Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

  We run major acute services at:

  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

  We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

  Details

  Date posted

  29 July 2025

  Pay scheme

  Agenda for change

  Band

  Band 6

  Salary

  £44,485 to £52,521 a year per annum inclusive of HCAS

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  337-NP-8937MM

  Job locations

  Northwick Park Hospital

  Harrow

  HA1 3UJ

  
  

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Job description

  Job responsibilities

  To view the main responsibility, please see the attached the Job Description and Person Specification.

  Person Specification

  Professional Qualifications

  Essential

  • Degree level or equivalent qualification, or demonstrable equivalent experience
  • Evidence of continued professional development.

  Desirable

  • Professional or management qualification
  • Prince 2 Foundation / Practitioner

  Knowledge & Experience

  Essential

  • Knowledge of RTT and inpatient length of stay performance
  • Knowledge of intermediate excel functions to pull and analyse relevant data
  • Budget management experience, including managing costs, monitoring and determining corrective action

  Desirable

  • Experience of presenting at meetings and MDT events to senior staff

  Skills, Abilities and Experience

  Essential

  • Ability to analyse and interpret data and statistics e.g. activity trends, financial data
  • Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
  • Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team

  Desirable

  • Proficient use of all Microsoft packages

  Person Specification

  Professional Qualifications

  Essential

  • Degree level or equivalent qualification, or demonstrable equivalent experience
  • Evidence of continued professional development.

  Desirable

  • Professional or management qualification
  • Prince 2 Foundation / Practitioner

  Knowledge & Experience

  Essential

  • Knowledge of RTT and inpatient length of stay performance
  • Knowledge of intermediate excel functions to pull and analyse relevant data
  • Budget management experience, including managing costs, monitoring and determining corrective action

  Desirable

  • Experience of presenting at meetings and MDT events to senior staff

  Skills, Abilities and Experience

  Essential

  • Ability to analyse and interpret data and statistics e.g. activity trends, financial data
  • Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
  • Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team

  Desirable

  • Proficient use of all Microsoft packages

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  Northwick Park Hospital

  Harrow

  HA1 3UJ

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  London North West University Healthcare NHS Trust

  Address

  Northwick Park Hospital

  Harrow

  HA1 3UJ

  
  

  Employer's website

  https://www.lnwh.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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