Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Engaging in a mission-driven community focused on health and wellness

What to Expect (Job Responsibilities):
- Provide service to patients and providers during inbound and outbound phone calls while scheduling appointments and capturing messages for clinic staff
- Ensure accuracy in answering questions and assisting customers with their requests
- Schedule patient appointments, prioritizing health concerns according to urgency
- Provide information regarding appointment locations, process steps, and parking
- Navigate complex situations while making sound and effective decisions

What is Required (Qualifications):
- Minimum of 1 year of relevant work experience
- High School Diploma or GED
- Fundamental awareness of customer service principles and practices
- Ability to coordinate and schedule patient appointments using various computer systems
- Excellent communication skills, including call center etiquette

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Familiarity with patient scheduling systems and procedures
- Proven ability to handle difficult callers in a professional manner
- Participation in patient satisfaction improvement activities

#HealthcareServices #CustomerService #CareerOpportunity #PatientCare #HealthAndWellness

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