• Job Description

  Req#: 1414537BR
  Develop, configure, and maintain complex Splunk indexes, data models, source types, and dashboards to meet the specific needs of the organization.
  Collaborate with cybersecurity analysts to identify key data points and log sources for correlation to enhance threat detection and response capabilities.
  Optimize Splunk performance by fine-tuning source types, data models, and summary indexes to ensure efficient data processing and retrieval.
  Implement advanced Splunk Administrative techniques to identify and alert on any potential security incidents and vulnerabilities.
  Work closely with IT and security teams to integrate various log sources into Splunk, ensuring comprehensive visibility across the network.
  
  (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

• About the company

  HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.

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