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Job Description Summary

Job Description

JOB TITLE: Associate

LOCATION(S): Basildon and Leeds

SALARY: £37,000 to £45,000

HOURS: Full time

WORKING PATTERN: Two days per week (or 40% of your time) at one of our offices listed above.

About the opportunity

We're recruiting for an enthusiastic and hardworking individual to become an Associate within the Cardnet Merchant Services arm of our Direct Telephony business, providing tailored customer solutions and helping businesses grow.

This proactive sales role will see you directly contacting clients and taking care of inbound leads which are provided to us through the Web, our Retail Business Banking colleagues and SME Relationship Managers. You'll be required to discuss a full range of Merchant Services options to allow businesses to take payments across multiple platforms.

Day to day, you'll be:

• Managing the delivery of Cardnet Merchant Services solutions and generate new opportunities by managing relationships with customers (small and medium sized companies).
• Keep track of risk parameters and risk assesses each opportunity, working collaboratively with Credit Risk and AML colleagues to onboard clients.
• Track the overall progress of deals, and oversee your pipeline of opportunities, from the leads provided, through to the delivery of a successful client needs met.
• Deliver an exceptional client experience at all times.

Why Lloyds Banking Group?

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What are we looking for:

• A track record in a fast-paced sales environment in a direct sales team.
• Ability to effectively manage multiple priorities in a fast paced, client facing role.
• A real passion for developing new relationships and uncovering future business opportunities and helping our clients and their business grow.
• Excellent relationship management, negotiation and influencing skills to agree the best technical solution for the customer.
• Attention to detail and ability to follow a structured sales and compliance process.
• Adherence to regulatory/compliance standards – demonstrating fair and well evidenced customer outcomes that are tailored to the needs of the business.

And any experience of these would be really useful:

• Merchant acquiring experience in a fast-paced sales environment.
• Knowledge of merchant services solutions and the different ways businesses can take payments.
• Background in Banking/Financial Services.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• A discretionary performance share award
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.