• Job Description

  Req#: 56033

  ASSOCIATE – CLIENT SERVICE REPRESENTATIVE

  At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

  We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

  We’re seeking a future team member for the role of ASSOCIATE – CLIENT SERVICE to join our CLEARANCE AND COLLATERAL MANAGEMENT team. This role is located in LAKE MARY, FL – HYBRID.

  In this role, you’ll make an impact in the following ways:

  • Provide quality, and complex client service and support to internal and external clients daily
  • Manage large scale primary dealer relationship by facilitating products, such as overnight/term triparty repurchase (repos) agreements, and general collateral finance repos, utilizing collateral management tools and collaborating with other functional teams.
  • You will work closely with a small to medium size team, performing transactional duties and develop new methodologies for due diligence and operational risk mitigation.
  • Settlement transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
  • Identifies, investigates, and resolves problems in client accounts or company records
  • Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional
  • Review and check work of other Client Processing Support staff and help resolve escalated issues

  To be successful in this role, we’re seeking the following:

  • High school/secondary school or the equivalent combination of education and experience required
  • Bachelors degree preferred.
  • 0-1 years of total work experience preferred

  
  At BNY, our culture speaks for itself. Here’s a few of our awards:

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023

  
  Our Benefits and Rewards:

  BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

  BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

• About the company

  The Bank of New York Mellon Corporation, commonly known as BNY Mellon, is an American investment banking services holding company headquartered in New York City.

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