• Job Description

  Req#: REF27739D

  The Associate Client Solutions Architect role is responsible to ensure all client deliverables are carried out with high quality and timely. This role will be a bridge between NielsenIQ & clients from multiple industries, it will also be a centre of communication between all NielsenIQ Operations & clients in terms of client specificity & query handling.

  RESPONSIBILITIES

  • Interface between the Operations and Client.
  • Responsible for the timely provision of resolution to client queries based on the agreed service level to highest possible quality
  • Accountable for resolving client queries using defined processes while ensuring clear and transparent communication
  • Driving resolutions and ensuring completion of Dynamic tickets from responsible teams.
  • Accountable for implementation and responsible for the coordination of BAU change requests, including validation.
  • Maintain project documentation including any necessary modifications to ensure the highest quality deliverables
  • Responsible to collaborate with: Commercial teams, Operation teams and Client business teams.

  A LITTLE BIT ABOUT YOU

  A successful Associate Client Solutions Architect ensures timely and quality deliverables for the client. This role is a bridge between operation & clients for all types of industries like (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product related queries and be the point of contact for commercial queries which will be required to be solved in an efficient and client focused manner.

  Soft Skills:

  • Communication skills, with Advanced knowledge of French language, both written and oral
  • Ability to build relationships across regions and cultures to establish a network
  • Influencing Skills, Coordination Skills, Trouble shooter, Negotiation Skills
  • Ability to work under pressure and ask for support when required

  • Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA - For Band 8 (Associate Client Solutions Architect)
  • French language Certification

  • 2-3 years of International operational experience
  • Understanding of Nielsen products and RMS + CPS process
  • Understanding of RMS technology platforms and solutions used
  • Operations knowledge
  • Proficient in Google platforms of collaborations/ MS office tools/ NAD/ Advisor / Nielsen Insight Studio as a user
  • Understanding of Dynamics
  • FMCG knowledge
  • Exposure to Nielsen data is a plus

  • Relevant TCS experience- 1 year and above (Band 8)
  • Excellent organization skills, aptitude to work in a team and meet deadlines
  • A high degree of accuracy, proactivity and attention to detail
  • Good analytics skills and aptitude for data and operational processes
  • Project management aptitude (critical path, task sequencing, problem solving, etc.)
  • Common business language knowledge (English): speaking and writing with fluency

  About NIQ

  NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

  NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com

  Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook

  Our commitment to Diversity, Equity, and Inclusion

  NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

  We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

  Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/

  NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

• About the company

  NielsenIQ is the industry leader in global measurement and data analytics, and the most trusted source for retail and consumer intelligence. We deliver the complete truth to retailers, manufacturers, and our partners through our comprehensive data sets and powerful insights. We enable businesses to make critical decisions confidently, accelerating growth and optimizing performance.

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