• Job Description

  Req#: 50086

  Overview

  At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

  Team Overview

  Our Hosting team manages and supports the infrastructure of all our platforms, from hardware to software, to operating systems to PowerSchool products. This collaborative team helps meet the needs of an evolving technology and business model with a specialized focus on protecting customer data and keeping information secure.

  Responsibilities

  Description

  A Cloud Operations engineer is responsible for designing, deploying, managing, and optimizing cloud infrastructure and services. They ensure the availability, performance, and security of cloud-based applications and resources while monitoring and responding to incidents and issues. This role requires expertise in cloud platforms, automation, and best practices.

  Your day-to-day job will consist of:

  • Responsible for execution of day-to-day tasks related to monitoring and managing cloud infrastructure to ensure service availability and data security
  • Execute ticket triage, investigation and resolution of reported incidents
  • Participate in 24x7 on-call rotations to resolve incidents in support of production systems
  • Monitor and configure systems resources (memory, disks space & CPU utilization)
  • Improve customer experience with infrastructure optimization
  • Manage and perform operating system and application software patches and updates
  • Performs root cause analysis on trended incidents and major outages up through the application stack
  • Develops automation that can trigger off a variety of industry standard monitoring tools to resolve common issues in the environment or maintain operating levels

  Qualifications

  Minimum Qualifications

  • Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
  • 0 - 2 years of experience as an application support engineer in a cloud-hosted environment
  • 0 - 2 years of experience providing customer application and technology support.
  • Familiarity with cloud services like AWS, Azure, or Google Cloud Platform
  • Familiarty with AI tooling
  • Understanding of network protocols and configurations.
  • Problem-solving abilities, effective communication skills, and attention to detail.

  EEO Commitment

  EEO Commitment

  PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

• About the company

  PowerSchool is the leading #EdTech provider serving more than 45 million students in over 80 countries.

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