• Job Description

  Req#: 36351

  OPENTEXT - THE INFORMATION COMPANY
  
  As the world's leading provider of software-based solutions for enterprise information management (EIM), OpenText offers a comprehensive portfolio of products, services, and cloud services for the intelligent and networked enterprise. We help our more than 120,000 customers worldwide digitize data and processes and use analytics and artificial intelligence to gain deeper insight into business processes to make the right business decisions.

  Strengthen our Cloud Services-Team at our location in Grasbrunn with your commitment as a

  
  Associate Cloud Service Manager

  We provide you with a proper training on the job to boost your career with us and are looking for an enthusiastic, customer-centric team player that thrives on providing the best possible experience for our clients. You’ll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.
  This is a challenging role, with no two days the same – and we are looking to hire someone who is willing to embrace and champion changes and improvements to our current processes where needed.

  
  You’ll be joining a great and supportive international team, looking after clients all over the world.

  You are great at:

  • Managing relationships and interfacing at various levels within the customer's organization
  • Regular discussions and addressing any customer concerns regarding overall service and satisfaction
  • Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress
  • Provide internal management with regular reports and status updates
  • Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items

  What it takes:

  • A successful completed Bachelor’s degree in a technical or business discipline
  • Ideally you have a background in IT and a high-level understanding of Cloud technologies like Kubernetes and hyperscalers and want to learn more about themy
  • Organizational skills and a strong client focus
  • Able to work independently with positive problem solving attitude
  • Excellent communication skills in English both written and spoken; German, French, Spanish or Dutch language skills would be beneficial

  Career Starters are very welcome on this exciting position. We help you driving a stunning career with Canada’s largest Software Company!

  Discover what we have to offer you
  Our benefit package includes our support fund, additional direct insurance, grants for fitness and wellness services as well as professional training. Free underground parking spaces, good public transport connections, regular corporate events and sporting events as well as Sodexo vouchers for daily shopping in surrounding supermarkets or restaurants are further advantages that you can enjoy with us.

  
  Take your chance at OpenText and take your next professional steps with us. We look forward to seeing you!
  

  OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
  
  Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.
  
  OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.

• About the company

  OpenText software applications manage content or unstructured data for large companies, government agencies, and professional service firms.

Notice