• Job Description

  Req#: REQ_25_26256

  At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

  Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

  Owens & Minor teammate benefits include:

  • Medical, dental, and vision insurance, available on first working day

  • 401(k), eligibility after one year of service

  • Employee stock purchase plan

  • Tuition reimbursement

  Job Description

  Summary:

  The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow.

  Job Duties:

  • Must possess excellent communication skills and the ability to practice proper phone and email etiquette,
  • Skilled in answering a telephone in a pleasant and helpful manner.
  • Ability to read, understand and follow oral and written instructions.
  • Answers questions from customers, clerical staff, and insurance companies.
  • Identifies and resolves patient billing complaints.
  • Handles customer collection calls.
  • Familiar with medical terminology and insurances HCPC/ICD-9 codes,
  • Documents activities in ERP system in an efficient accurate and timely manner.
  • Ensures the billing activity is handled correctly.
  • Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
  • Ability to edit and resubmit claims for payment.
  • Prepares and reviews clean claims for submission to various insurances either electronically or paper.
  • Working knowledge of Microsoft Office, particularly Word and Outlook.
  • Provide feedback to Group Team Lead regarding issues regarding accounts.
  • Conducts routine tasks as directed; works under clearly defined guidelines.
  • Contributes to specific objectives and outcomes as directed.

  Requirements:

  • High School Diploma or equivalent
  • 1+ years in healthcare environment
  • Proficient in medical terminology
  • 3+ years of customer service experience

  If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

  Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

• About the company

  Apria Healthcare is one of the nation’s leading providers of home respiratory services and certain medical equipment.

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