• Job Description

  Req#: 1566157BR

  No. of Positions

  1

  Job Description (Posting).

  (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
  Disclaimer
  HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
  
  Compensation and Benefits
  A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

  Qualification

  B-Tech

  Employee Group

  Business Line FT

  City

  Cary

  Entity

  INFRA

  Auto req ID

  1566157BR

  Expected Date of Closure

  01-Jun-2025

  Pay Range Minimum

  58000

  Pay Range Maximum

  108000

  Skill (Primary)

  Cloud Services-Processes-IT Process Engineering

• About the company

  HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.

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