"T Asset Discovery and Analytics (ITADA) team is responsible for supporting and enhancing the ITADA application, a data aggregation tool used within State Farm to store millions of records of IT asset and relationship data from approximately 30 systems across the Client's enterprise. ITADA acts as a single source of this information for various areas within State Farm to ingest. Critical customers included Security, Risk & Compliance, IT Costing, etc.

Engineers on the ITADA team are responsible for ensuring that the ITADA application is available to meet Client demands. This includes diligent monitoring of the 100+ pipeline jobs and infrastructure (including UI and APIs), responding to customer inquiries, surveilling State Farm updates for application impacts, break-fix, etc. While monitoring and supporting the existing infrastructure, it is also the team's responsibility to recommend new solutions and enhancements to the ITADA application. Success in this role requires an in-depth understanding of the data flows, various sources and the end-to-end infrastructure. Achieving the responsibilities requires navigating the whole tech stack to determine location of the issue and come to resolution. The following skill set is called upon:

Terraform
Python
Java
Scala
SpringBoot
Bash
Perl
JavaScript
React.js
REST API
ETL jobs
SQL
Postgres
Hadoop
HDFS
Hive
Impala
Hbase
Solr
AWS
o Glue
o S3
o Neptune
o OpenSearch
o Elastic Loadbalancer
o VPC
o Lambda
o Route53
o SecretsManager
o CloudWatch
Terraform Enterprise
Scalr
Git
GitLab CI/CD
GitOps
PCF
RabbitMQ
ServiceNow
Splunk
Dynatrace"
(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.