Job Title: Associate Consultant - Learning IT Analyst

Career Level - C1

Introduction to Role:
Join our global cross-functional team within AstraZeneca’s Enabling Units IT - Learning & HR IT Guadalajara team as a Learning Technology Support Analyst. This role is pivotal in supporting end users across the globe, ensuring service is delivered with quality and timely. You will be interacting with Senior Leaders (internal and external) and working with internal and external experts to support the design and development of learning solutions.

Accountabilities:
As a Learning Technology Support Analyst, you will be responsible for hands-on delivery of support and service activities for AstraZeneca’s Learning platforms. You will provide seamless IT support to global end users on various issues and problems, ensuring delivery of services in a timely manner according to the defined SLA. You will undertake a range of support activities such as Incident and Request resolution, Service Introduction and Service Maintenance. You will also collaborate with Senior Leaders and Subject Matter Experts (SMEs) throughout the design, development, and delivery of learning solutions.

Essential Skills/Experience:
- Bachelor’s degree
- Saba Cloud System Admin Essentials Accreditation – Recommended
- ITIL® 4 Foundation Certification – Recommended
- Minimum of 1 year managing Learning Management Systems within any regulated industries.
- 1 year of experience working with Learning Experience Platforms (preferred Degreed).
- 1 year of experience working with Learning Content Management Systems (preferred Xyleme LCMS).
- Experience working within validated system environments.
- Understanding of GxP and SOX regulations and processes.
- Understanding of eLearning communication protocols (e.g. SCORM, xAPI, AICC), and their interaction with Learning Management Systems.
- Familiar with continuous improvement processes (preferred Lean).
- Experienced with eLearning development tools (preferred Articulate 360, Lectora Insight, Adobe Captivate)
- Experience of incident management and ability to perform effective Problem management/troubleshooting.
- Highly skilled in Learning Management Systems administration.
- Excellent English written, verbal, and interpersonal communication skills
- Highly skilled in time management and organizational skills.
- Proven customer-oriented focus and customer service skills.
- Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes.
- Ability to conduct deep analysis with a logical mindset to ensure best recommendations are delivered.
- Self-driven, highly energetic and resilient.
- Adaptable, open to change and adapt to a fast-paced change environment.
- Ability to prioritize effectively and to adapt to changing priorities.
- Ability to build relationships within a matrixed organization.
- Ability to adapt to change and work through conflicts while persuasively influencing outcomes.

Not applicable.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca?
Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we're driving cross-company change to disrupt the entire industry. Ours is a place to innovate, take ownership and run with it. You're trusted to explore and to find new solutions, experimenting with leading-edge technology and grappling with challenges in a modern technology environment that might never have been tackled before. Be part of a team that has the backing to innovate, disrupt an industry and change lives.

Ready to make a difference? Apply today!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.