This job is now closed
Job Description
- Req#: REF11587D
- Consistently Deliver: Responsible for answering customer support calls for general queries related to Amazon products
- Be the Expert: To provide a quality customer service & support via telephone to ensure that customer’s issues or complaints are resolved in timely manner.
- Manage administrative responsibilities: Resolving customer issues related to product delivery, Billing issues, Late delivery, Wrong product delivery
- Take the lead: To bring resolution to escalated customer product and service issues in a friendly and efficient manner
- Graduate/ Undergraduate
- High School Certification or equivalent can be considered
- 0 to 2yr Customer Service experience
- Worked in any customer service industry
- Good interpersonal skills and team player
- Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material
- Excellent verbal communication skills
- Target oriented with strong focus on meeting SLA Commitments
- Eye for detail and accuracy
Company Description
Sutherland is seeking a reliable and detail-oriented person to join us as Associate –CS Internet. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Associate in this role get to:
Qualifications
Our most successful candidates will have:
Flexible with 24*7 work shift
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the company
Sutherland is a business process transformation company that rethinks & rebuilds business processes for the digital age. Learn more here.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.