Providence Health & Services
Associate Customer Care Coordinator, Medicaid *Remote*
This job is now closed
Job Description
- Req#: 288708
Employer Industry: Healthcare Services
Why Consider this Job Opportunity:
- Competitive pay up to $[highest pay]
- Opportunities for career advancement and growth within the organization
- Remote work option available for residents in specific states
- Comprehensive benefits package to support personal and professional well-being
- Chance to contribute to a mission-driven organization focused on patient care
What to Expect (Job Responsibilities):
- Provide exceptional customer service in a call center-based team environment
- Offer detailed benefit quotes, eligibility, and premium information to Health Plan customers
- Assist members in selecting medical homes and primary care physicians
- Research and respond to claims and authorization inquiries
- Resolve customer issues and concerns related to complex custom networks
What is Required (Qualifications):
- Minimum of 2 years' experience in a high-pressure customer-facing service environment
- Proficiency in learning and applying complex concepts
- Strong communication and interpersonal skills
- Ability to work in a fast-paced and team-oriented environment
- High school diploma or equivalent
How to Stand Out (Preferred Qualifications):
- Experience with multi-line phone systems
- Previous work in a high-volume call center or healthcare office environment
- Background in customer service within an insurance setting
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #MissionDriven
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Providence Health & Services is a not-for-profit, Catholic health care system operating multiple hospitals across seven states, with headquarters in Renton, Washington. The Providence affiliate family includes: Covenant Health, Facey Medical Group, Kadlec, Pacific Medical Centers and Swedish Health Services.
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