• Job Description

  Req#: ASSOC006627

  Associate Customer Care Representative
  Phoenix Regional Office
  2075 W Pinnacle Peak Road
  Phoenix, AZ 85027

  Your future is our business.

  Our office located in Phoenix, AZ is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have customer service experience, the ability to work in a team environment, and a professional telephone presence. Previous sales experience is a plus. Must be able to pass state insurance license exam and meet continuing education requirements.

  Responsibilities:

  • Conduct professional telephone conversations to service existing accounts in a high call volume environment
  • Ability to problem solve and use time effectively in order to multitask and prioritize work
  • Work well with others in a team setting
  • Meet production goals, which is shown through policies written and Amica Life referrals

  A starting salary range of $43,790 - $53,227 annually based on qualifications and experience within the Property and Casualty industry, with additional quarterly bonuses paid based on production. The 40-hour schedule will be 11am-7pm Tuesday through Friday and 8am-4pm on Saturday with the potential to work holidays and a few Saturdays per year. The Flex shift does come with a 10% shift differential.

  Work from home may be available up to two days a week once trained to work independently

  Job Requirements:

  • High school or equivalent education required
  • Previous customer service and sales experience
  • Excellent interpersonal and communication skills
  • Previous insurance background is a plus, but not required
  • Ability to complete paid training upon hire and pass state insurance license exam
  • Meet continuing education requirements to maintain license once received

  Perks and Benefits

  • Paid vacation, holidays and sick day
  • Competitive salaries and exceptional benefits
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Student Loan Repayment and Tuition Reimbursement programs
  • Fitness and wellness reimbursement
  • Generous retirement benefits
  • Employee community involvement
  • Strong relationships, lifelong friendships
  • Opportunities for advancement in a successful and growing company

  About Amica

  Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

  Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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• About the company

  Amica Mutual Insurance Company is a Rhode Island-based mutual insurance company that offers auto, home and life insurance.

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