Summary:

As an Associate Cyber Security Engineer for the Cyber Security Risk Management (CSRM) organization, you will be responsible for providing second and third level security support to end-users and primary support for applications and processes within CSRM. You should have broad theoretical knowledge, such as knowledge gained through post-secondary education or certification-related training, as well as some professional experience in cyber security or information technology. You will initially work with direct supervision to troubleshoot incidents, complete tasks, and analyze processes. Over time this should transition to efficiently working independently while also collaborating with team members as needed. You will be expected to effectively communicate with customers and co-workers in a clear, professional manner.

Essential Duties and Responsibilities:

• Analyze and resolve customers’ security-related incidents and problems that have been either escalated from other teams or directed to CSRM due to workflow design.
• Prioritize tasks and ensure that issues are fully resolved in a timely manner.
• Provide support for a variety of applications and systems that are owned by CSRM.
• Analyze recurring issues to find the root cause and develop solutions so that future problems are avoided.
• Identify problems or inefficiencies in current processes and suggest modifications.
• Create easily understood, useful documentation for processes and solutions to be used by team members and end users.

Qualifications:

• Required Education: High School diploma
• Preferred Education: Associate’s or Bachelor’s Degree in Cyber Security, Computer Science, Information Systems (or other related field), equivalent certifications, or equivalent work experience.
• Required Experience:
  • Duration:
    • 1+ years of IT or cyber security
  • Activities:
    • Provided support to end users in a corporate information technology or cyber security environment.
  • Competencies:
    • Strong problem solving and troubleshooting abilities.
    • Effective communication of technical concepts to a non-technical audience
    • Excellent written and verbal communication skills
    • Good time management and prioritization capabilities.
    • Motivation for growth and self-improvement.
    • Ability and desire to do thorough, high-quality work.
• Preferred Experience:
  • Technologies:
    • ServiceNow
    • Active Directory
    • MFA
    • SFTP
    • AS400
    • Health Management Systems
    • Identify Management
    • Palo Alto
    • GoAnywhere
    • Ping Identity / SSO
    • Programming or Scripting Languages
• Required License/Registration/Certification: None
• Preferred License/Registration/Certification:
  • Security+
  • GSEC
  • SSCP
  • Any ITIL Certifications
• Computer Skills Required:
  • Experience working in a Windows environment
  • Familiarity with Microsoft / Google office suites

Physical Demands:
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.