03/28/2024

Address:

VIRTUAL13 - HomeRes - IL

Job Family Group:

Retail Banking Sales & Service

** Remote Opportunity**

Work Schedule: The call center is open Monday to Saturday. Available Shifts:

12 pm to 9 pm or 1 pm to 10 pm (40 hr work week - 1 day off during the work week and Sundays off ). All hours are in CST.

Training Schedule : Monday to Friday, 8 am to 5 pm CST

Where new skills and great service come to life

As an Associate, Digital Banking you’ll help customers with their finances by promoting BMO’s banking products and services.

How we’ll help you get started

At BMO, we invest in our Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:

• Training to build the knowledge and skills you need
• Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals

What you’ll do day to day

• Manage 50+ outbound calls daily to customers by providing services and promoting BMO products that meet their everyday banking needs.
• Fulfills sales and service activities for the customer in accordance with approved procedures.
• Have meaningful conversations with customers to understand their needs and offer the right products/services.
• Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
• Provides professional quality sales and service for customer and prospect issues and requests.
• Probes to understand customer needs and advises them through their unique banking needs.
• Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
• Integrates marketing promotions and programs into customer conversations where appropriate.
• Maintains the confidentiality of customer and Bank information.

What you’ll need

• 2-3 years sales, customer service experience
• A passion for helping people
• Ability to critically think on your feet, multi-task and thrive in a fast-paced environment
• A positive, enthusiastic attitude with strong people skills
• Attention to detail
• Ability to work independently
• Time management
• Fluency in English (oral and written)
• Willingness to learn and adapt to changing technologies
• Ability to work in a flexible environment (Monday-Saturday, Shifts range from 10 am – 10 pm Central Time), plus mandatory training up to 10 days (Monday-Friday from 8 a.m. to 5 p.m. Central Time)

Why you’ll love growing your career here

• Customizable benefits, performance bonuses and our competitive employee share ownership program
• Work in a digitally focused environment where you’ll use innovative tools
• Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
• As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

Compensation and Benefits:

$41,715.00 - $67,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.