• Job Description

  Req#: JR00086747

  You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

  Job Description:

  Position Summary:

  Sun Life is focused on providing best-in-class digital experiences to connect with our clients and partners working towards streamlined and seamless integrations. To achieve this, we are building a team that can operationalize, implement, and support Application Program Interfaces (API) connectivity with our clients and partners.

  Sun Life is seeking an experienced, proactive, and energetic Associate Director to lead this group. The successful candidate will lead a high-performing team in implementing and supporting APIs by understanding operational needs for the implementation team, production support team, and business operations. Reporting to Director, Digital Services, The API Center of Excellence (CoE) Associate Director will be accountable for ensuring operational readiness, implementing, and supporting new API connections with clients and partners as well as providing strong people leadership.

  The Associate Director, API CoE will design and execute strategies to ensure all daily, weekly, and monthly targets are met and that the client experience is aligned with our distribution, underwriting, enrollment, and service teams. The AD will provide strategic direction and coaching to its team ensuring they are providing a best-in-class service to our clients and partners. Additional management responsibilities will include performance management, budget planning, reporting & analysis, and staffing/capacity planning.

  Main Responsibilities:

  The essential functions and responsibilities of this job position include, but are not limited to the following:

  • Understand the implementation targets and develop an execution strategy to be successful in hitting those targets.
  • Articulate strategic vision and build a coalition of business partners to execute that strategy.
  • Communicate with upper management regularly on progress, gaps and opportunities with the API setup, and support experience.
  • Create and foster a work environment that encourages people to continually improve, take risks, and achieve client satisfaction.
  • Provide leadership direction, coaching and mentoring for the team.
  • Manage a team of Process Analysts, Business Analysts (BAs) and operation consultants to successfully deliver high value on operational readiness documentation and training, as well as support the operation consultants implementing and supporting API connections with clients and partners.
  • Design and build a robust API implementation and production operating model to support internal business partners, our clients and external partners.
  • Provide budget oversight of the program to ensure that costs are aligned with estimates and allow us to achieve our target ROIs
  • Establish credibility and maintain strong relationships with key business partners and help educate the organization on how API technology solutions can help streamline our internal operations and provide exceptional client service.

  Required Education and Skills:

  • A bachelor’s degree preferred and 7-10 years of relevant experience.
  • At least 5 years’ experience managing an implementation or production-based team.
  • 5-7 years’ experience/exposure to group insurance, products, and administration
  • 5-7 years of project management experience preferred.
  • Excellent people leadership skills with a proven track record to effectively coach, develop and motivate teams to achieve department, team and SLF goals.
  • Strong organizational skills - accurate and detailed oriented.
  • Strong collaboration skills - ability to work cross functionally.
  • Strong decision-making capabilities
  • Strong communication, presentation, and interpersonal skills
  • Demonstrated ability to effectively communicate complex messages to diverse audiences clearly and succinctly.
  • A proven track record of being able to think creatively.

  • Ability to manage competing priorities effectively and independently within time constraints.
  • Demonstrated ability to envision and implement new programs and processes.
  • Ability to create long-range visions, goals and action plans to achieve the vision.
  • Strong interpersonal skills to support partnering effectively with diverse cross-functional teams.
  • A deep understanding of API technology and best practices related to processes, standards, and technology.

  • An entrepreneurial mindset focused on providing business solutions that deliver concrete value to end users and clients.
  • Strong relationship management skills and an ability to foster collaborative partnerships with leaders across various business areas.
  • Quick learner, resilient, persistent, and flexible.
  • Solid working knowledge of Workday.
  • Experience within the insurance industry preferred.

  • Experience with managing teams in a virtual environment.
  • Strong and effective service skills with the ability to resolve complex issues.
  • A strong understanding of SLF’s current product offering, with an understanding of the current SLF strategic direction relating to product offerings is a bonus.

  What is in it for you?

  • Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more
  • Friendly, collaborative, and inclusive culture

  Our agile work environment allows our employees the flexibility to give and feel their best at work.

  If you are a California resident, the salary range for this position is:

  Southern region: $123,300-185,000 annually.

  Central region: $139,000- 208,500 annually.

  Northern region: $130,000-195,00 annually.

  If you are a Colorado resident, the salary range for this position is $117,700-176,600 annually.

  If you are a New York resident, the salary range for this position is $139,000-208,500 annually.

  If you are Washington resident, the salary range for this position is $130,000-195,000 annually.

  We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

  Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs

  Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.

  At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

  For applicants residing in California, please read our employee California Privacy Policy and Notice.

  Job Category:

  Business Analysis - Systems

  Posting End Date:

  14/11/2023

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• About the company

  Sun Life Financial Inc. is a Canadian financial services company.

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