• Job Description

  Req#: R-54354

  At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

  Innovation is a hallmark of Lilly, but not just in the lab. We are currently transforming our commercial and medical models and placing a significant emphasis on how we provide healthcare providers (HCP’s) with exceptional experiences. We do this by generating seamless and coordinated engagements that are timely, tailored to the information they seek, and delivered in the manner that they prefer via our Dynamic Targeting and Omnichannel capabilities.

  Lilly is partnering with a third-party vendor to launch Dynamic Targeting and expand Omnichannel capabilities across the organization. In the U.S., the operational capability for the Commercial team has been insourced via a Build-Operate-Transfer (BOT) model, leveraging a Lilly location in India (LCCI). Our continued transformation will involve:

  • Scaling Dynamic Targeting to all U.S. Business Units

  • Increasing emphasis on standardization and automation

  • Driving efficiency and accuracy via end-to-end process improvement

  • Maximizing the teams and infrastructure at LCCI

  • Building capability and developing deep subject matter expertise in this area

  Position Description:

  The Dynamic Targeting and Omnichannel Operations Associate Director is part of the Omnichannel Capabilities (OC) team and will drive strategic planning and execution efforts in all therapeutic areas within Lilly. The Associate Director will build deep subject matter expertise in this area while leading and collaborating with multiple internal stakeholders, including the Dynamic Targeting team, Omnichannel Integration teams, LCCI Omnichannel Operations (O2), Sales Force Operations (SFO), BI&A, Tech@Lilly, and Sales teams. This will ensure that our evolving Dynamic Targeting and Omnichannel processes and platforms are cohesively integrated into business objectives and operational structures. The Associate Director will also be responsible for cultivating trusted relationships with key stakeholders to facilitate effective collaboration and infuse marketing and sales technology best practices and innovation across Lilly to consistently create unparalleled customer experiences.

  Responsibilities:

  • Serve as the U.S. Dynamic Targeting lead and connecting with the LCCI Customer Success Manager to ensure the overall operational success of the program

  • Lead Dynamic Targeting scaling by providing strong advisory support to the Omnichannel Integration (OG), BI&A, OODI, and O2 teams

  • Lead the evolution of LCCI capabilities to ensure continuous operational improvement by working with cross-functional teams

  • Lead Dynamic Targeting Build Operate Transfer (BOT) in collaboration with ZS, O2, SFO, BI&A, Tech@Lilly, etc.

  • Drive Dynamic Targeting Insights Strategy and Business Rule standardization as well as ensuring Brand strategies are achieved through Predictive Insight models & Business Rule execution in partnership with BI&A and the OG teams

  • Assimilate feedback from Sales to drive continued improvements in Dynamic Targeting and Omnichannel execution by identifying opportunities for better customer centric execution

  • Bridge O2 and OG system configuration dependencies for current Brands and new Brand launches

  • Lead vendor management of ZS Product Roadmap

  • Manage end-to-end process improvement in documentation, training, and KPI development to enhance processes; drive automation and tech enhancements; and improve consistency and accuracy.

  • Lead Omnichannel roadmap updates and identification of key innovation projects by partnering with Leadership, the Omnichannel Integration team, and key internal and external stakeholders to prioritize and secure needed resources.

  • Facilitate cross-learning sharing and collaboration with O2, OG, BI&A, Tech@Lilly, etc. teams

  • Work in conjunction with BI&A and OG Measurement Team to share KPI tracking, mitigate reporting gaps, and share impact measurement/learnings with cross-functional teams.

  • Work with Omnichannel Leads (LCCI and US) to established and align on performance & success metrics for LCCI Operations

  • Other duties as required to support the success of the Omnichannel mission.

  Basic Qualifications:

  • Bachelor’s Degree in relevant field (e.g., business, marketing, engineering, communications, project management)

  • 5+ years of Pharma industry experience

  • 1+ year(s) experience leading Build-Operate-Transfer vendor projects, business analytics, Omnichannel system configurations, and driving process improvement

  • Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

  Additional Skills/Preferences:

  • Critical thinking skills

  • Master’s degree

  • Proven planning and project management skills

  • Prior experience in Dynamic Targeting or Omnichannel marketing, non-personal promotions and/or digital marketing, ideally within the pharmaceutical industry

  • Strong leadership to influence in all directions, create positive change toward a vision, collaborate cross-functionally, establish goals, and deliver results

  • Demonstrated ability to work with complex and ambiguous situations and provide simple, yet eloquent, solutions

  • Excellent communication skills including high EQ, strong listening skills, great articulation of “why’s,” articulation of concepts clearly

  • Demonstrated ability to be accountable, flexible and build trust-based relationships

  • Demonstrated ability to problem-solve and prioritize effectively

  • Lilly currently anticipates that the base salary for this position could range from between $112,500 to $165,000 and will depend, in part, on the successful candidate’s qualifications for the role, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Of course, the compensation described above is subject to change and could be higher or lower than the range described above. Further, Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

  Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.
  
  Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

  Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ + Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups.

  #WeAreLilly

• About the company

  Eli Lilly and Company is an American pharmaceutical company headquartered in Indianapolis, Indiana, with offices in 18 countries.

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