MSD

Associate Director Process and Systems Steward, Medical Operations (Hybrid)


Pay$144320.00 - $227100.00 / year
LocationBoston/Massachusetts
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R267080

      Job Description

      Associate Director, Process and Systems Steward, Medical Operations

      The Associate Director Process and Systems Steward, Medical Operations, Process and Systems (AD, PS) is a role within Global Medical and Value Capabilities (GMVC) in Global Medical and Scientific Affairs (GMSA) that reports directly to the Director, Medical Operations, Process and Systems Lead. This person is an integral member of the GMVC Medical Operations team serving as a subject matter expert around Process and Systems and is held accountable for assisting and driving execution of the Medical Operations vision. They will possess strong communication and collaboration skills and the ability to implement and execute innovative ways of working within a complex matrix environment. The Associate Director Process and Systems Steward (AD, PS) participates in several of the following core GMSA global initiatives and assumes varying degrees of project leadership:

      • accountable for the end-to-end stewardship of key Medical Affairs (MA) processes that promote operational efficiencies and achievement of MA priorities and objectives

      • partners with business stakeholders, process owners, other Global Medical and Scientific Affairs Capabilities (GMSA) functions, Our Company Information Technology (IT), and external vendors/partners to enable effective and innovative business processes that are supported by quality systems, and

      • accountable for overall global process and system oversight and ensuring that processes, metadata, and systems are consistently defined and deployed across all colleagues in medical affairs for all therapeutic areas, including tight collaboration with or direct management of Process and Systems Coordinators to accomplish the end-to-end objectives.

      Responsibilities and Primary Activities:

      Leadership

      • Understands the mission and vision of GMSA as a science-driven and patient-committed organization

      • Attends GMVC Medical Operations Leadership Team and other meetings, as appropriate, as delegate for the Director, Process and Systems

      • Stays current with key initiatives across GMVC Medical Operations and exhibits a high degree of collaboration with colleagues to ensure alignment across the broader organization

      • Exhibits deep subject matter expertise and strong business acumen

      Process and Systems

      • Serves as Process & System Steward for multiple processes and systems leveraged by GMSA as assigned

      • Successfully partners within MA and across business functions and therapy areas to make effective business process decisions

      • Solves complex problems with efficient solutions and escalates risks and issues as appropriate

      • Collaborates and leads workshops with global stakeholders to effectively design business processes and translate them into high-level systems objectives

      • Is a key partner in the evaluation and selection of systems technology, partnering with MA IT

      • Fosters effective cross-functional collaboration and learns on the fly while understanding and solving new problems

      • Maintains up-to-date process and system documentation that is easily consumable per team standards

      • Participates in cross-divisional governance meetings (as needed) to ensure alignment across system users for configuration changes and release management

      • Plays a key role in process and systems governance to inform MA priorities and maintain the Road Map of Initiatives to inform process and system-related activities and timing

      • Partners with other MA Operations teams to drive global process improvement projects and develop implementation plans for global rollout of process and systems

      • Ensures appropriate creation and updating of training and maintenance reference guides and/or training documents on both the process and the applicable system

      • Adheres to the compliance and regulatory procedures, working closely with Global Compliance and Legal

      • Responds and complies with any program investigations, audits, or assessments working closely with GMSA Standards Director on the control plan and any audits of the process

      • Ensures efforts and priorities align to overall GMSA Strategic Initiatives while focusing on efficient, effective process execution

      • Monitors and evaluates process changes to ensure benefits/objectives are being met and are measurable

      Position Qualifications:

      Minimum Education and Experience Requirements:

      • Bachelor’s degree in life sciences, business, or healthcare + 5 years of relevant Medical Affairs experience (e.g., Process and Systems, Medical Operations) or,

      • Minimum of 7 years relevant relevant Medical Affairs experience (e.g., Process and Systems, Medical Operations)

      Required Experience and Skills:

      • Experience partnering with business stakeholders across geographies, therapy areas, and functions to inform global process design and execution

      • Expertise in leading process and systems workshops, interviews, and other methodologies to inform effective, efficient, new, and updated processes and systems

      • Attention to detail and excellent communication skills

      • Ability to learn on the fly and solve new problems independently

      • Ability to identify the most efficient and effective way to implement new services

      • Strong business acumen and ability to think non-traditionally

      • Deep understanding of the environment, evolution, and global nature of Medical Affairs

      • Ability to organize, prioritize, and work effectively in a constantly changing, ambiguous environment

      • Experience as a member in cross-functional, global initiatives in a complex matrix

      • Strong decision-making, problem-solving, and analytical skills

      • Ability to work independently and escalate risks and issues as appropriate

      • Experience working within regulations and compliance requirements

      Preferred Experience and Skills:

      • Work experience at affiliate, regional, and/or global level

      • Certification in Change Management, Sigma, and Project Management

      NOTICE FOR INTERNAL APPLICANTS

      In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

      If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

      Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

      Current Employees apply HERE

      Current Contingent Workers apply HERE

      US and Puerto Rico Residents Only:

      Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

      We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

      EEOC Know Your Rights

      EEOC GINA Supplement

      Pay Transparency Nondiscrimination

      We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

      Learn more about your rights, including under California, Colorado and other US State Acts

      U.S. Hybrid Work Model

      Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

      Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

      Expected salary range:

      $144,320.00 - $227,100.00

      Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here.

      Search Firm Representatives Please Read Carefully
      Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

      Employee Status:

      Regular

      Relocation:

      No relocation

      VISA Sponsorship:

      No

      Travel Requirements:

      10%

      Flexible Work Arrangements:

      Hybrid

      Shift:

      1st - Day

      Valid Driving License:

      No

      Hazardous Material(s):

      n/a
  • About the company

      Merck & Co., Inc.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.