HCL Technologies

Associate


PayCompetitive
LocationHouston/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 1444023BR

      Job Description (Posting).

      Description:Use of a BCP tool for data gathering and maintenance. Refresh existing Business Continuity Plans and confirm:o Plan management information, roles and responsibilities, and BCMT contacts of the organization has been documented.o Organizational-level plan details have been completed. Review Business Impact Analysis and verify:o Process Recovery PREFERRED.o Process details are complete.o BIA impact assessment has been documented, and Recovery Time/Recovery Point Objectives are captured.o Impact rating justification is complete. For all critical processes, ensure:o Critical staff members are listed.o IT applications are documented and have application IDs (per CMDB).o All listed applications have business-required RTO and RPOs.o The process owner provided an impact justification for loss of technology. Ensure Recovery Strategies:o Are documented or created to support associated risks and to account for loss of technology. Compliance Tracking, verify:o Changes to BCP and BIA have been captured and documented and correlate appropriately with printed plans. Provide Guidance and Expertise:o Roles and responsibilities.o Risk assessment and Business Impact Analyst (BIA) experience.o Business continuity processes and procedures.o Recovery strategy optimization. Training and Business Continuity Awareness to ensure:o Capability of BCP evergreen maintenance.o Proficiency in utilizing BCP tool for making updates and printing reports.o Process Recovery PREFERRED. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

      Qualification

      B-Tech

      No. of Positions

      1

      Skill (Primary)

      INFORMATION SECURITY-BUSINESS CONTINUITY-BCP EXERCISE REPORTING

      Employee Group

      Contract

      City

      Houston

      Entity

      INFRA

      Auto req ID

      1444023BR

      Expected Date of Closure

      01-Sep-2024

  • About the company

      HCL Technologies is an Indian multinational information technology services and consulting company, headquartered in Noida, Uttar Pradesh, India.

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