Company Description

Sutherland is a digital transformation company that provides business process outsourcing (BPO) services to various industries. The company aims to deliver exceptionally engineered experiences for customers and employees.

Job Description

The U-verse Tier 1 Consultant is responsible for providing professional technical assistance for problems and issues regarding AT&T U-verse services either by telephone, email, fax or any other defined methodology. The Tier 1 consultant uses effective communications skills and appropriate support tools to resolve customer requests in a timely fashion, professionally guiding members through steps to resolve technical problems and issues. The Agent is responsible to ensure that customer expectations are met and are in line with AT&T’s policies, practices and procedures.

Qualifications

Excellent active listening skills - receive and appropriately respond to verbal and non-verbal messages during a customer interaction. Good understanding of phone etiquettes. Not interrupting, abstaining from making unpleasant vocal gestures, etc. Ability to establish call control.

Additional Information

All your information will be kept confidential according to EEO guidelines.