• Job Description

  Req#: 306137
  !*!

  The Role Responsibilities

  • To monitor the day-to-day processing & customer service activities related to CPC with the primary purpose of meeting service standards.
  • To resolve customer queries/complaints, service-related issues.
  • To ensure compliance of all internal procedures, operational controls and regulatory requirements.
  • To ensure strict compliance of internal procedures in line with the standards laid down as per DOI.

  Responsibilities

  • To provide Trade related Services to Customers and to meet turnaround times as per the Service Level Agreement & productivity standards
  • Responsible for monitoring operational & customer service-related activities of the CPC.
  • Ensure preparation of Returns (Group and Regulatory) and submission of the same within agreed time schedules.
  • Monitoring, timely reporting to Manager, and taking corrective action of irregular items to facilitate early resolution.
  • Comply with internal operating procedures & Key Control Standards
  • To ensure speedy resolution of customer queries & complaints, in accordance with laid down procedures & Quality standards
  • Perform relief function for Officer, Customer Service / Assistant Manager as per requirements.
  • Assist Managers/ Assistant Managers in monitoring all transactions to ensure obligations/payments duly met.
  • Ensure compliance of all policies and procedures issued in relation to money laundering prevention.
  • Ensure strict compliance of Group Sanctions Procedures.
  • Ensure strict implementation of Group Policies on KYC, Group Code of Conduct
  • Ensure timely archival of documents and ensure maintenance of records as per the Group policy.
  • Ensure no operating losses.
  • Escalate issues on timely basis to Unit Managers.
  • To act in complete compliance with the Bank’s Data confidentiality policy at all times which also governs sending of data to external parties over email.
  • To assist Unit Head, Trade services in completion of any projects as assigned from time to time.

  Strategy

  • Identifies and shares best practices with line manager with a view to implementing standardized, simplified and automated processes.

  Business

  • Record and share stakeholder errors/feedback to better ratio of STP
  • Constantly reviews and improve on service standards and SLA for all trade products.

  Processes

  • Effective stakeholder engagement to understand and fulfill the needs of internal and external clients
  • Uses metrics to drive decisions around service delivery improvements
  • Maintains and improve service levels & customer expectations

  People & Talent

  • Coordinate and get faster resolution internal stakeholders, and external stake holders.
  • Lead through example and build the appropriate culture and values.
  • Set appropriate tone and work in collaboration with External Partners and Internal stakeholders.

  Risk Management

  • Ensures a no surprises culture – no failed audits
  • Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
  • Understands market practices, awareness of local regulations, group and business policies, business standard procedures and best practices
  • Proactively identifies, assesses and mitigates risk issues
  • Timely substantiation of all accounts and reporting to finance
  • Timely escalation of all incidents to appropriate authorities as per reporting framework

  Governance

  • Focus on daily activities with Skill and knowledge
  • Ensure timely completion activities which will be Client centric.

  Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the India / Operations CCIB / Trade Operations/ Documentary Trade Team to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Perform Team leader role diligently with integrity to achieve the outcomes set out in the Bank’s Conduct Principles
  • Comply with FEMA,RBI and all other Regulatory guidelines & requirements at all times.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

  Key stakeholders

  • Relationship Management team
  • Client Coverage Management team
  • Clients and their representatives
  • Compliance, Finance & GBS teams

  Other Responsibilities

  • Embed Here for good and Group’s brand and values in India / Operations CCIB / Trade Operations/ Documentary Trade Team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

  Our Ideal Candidate

  • Graduate/Post Graduate with minimum 5 years of experience in Documentary Trade.
  • CDCS/CSDG certifications (preferred)

  Role Specific Technical Competencies

  • Documentary Trade(Import/Export/Guarantees)
  • Service Orientation (Client)
  • Problem Solving
  • Stake holder Management

  About Standard Chartered

  We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
  Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

  In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

  Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

  Visit our careers website www.sc.com/careers

• About the company

  Read our interaction guidelines: https://www.sc.com/en/interaction-guidelines.html

Notice