About This Role

As an Associate Marketing Manager, CRM Direct Mail, you will bring energy and new ideas to the Ace Rewards team while managing and executing Ace Rewards direct mail campaigns. This role will proactively work with internal teams such as Creative Services, Marketing (Category Managers/Merchants/Promotions/Merchants/Ecommerce), Legal, IT and Finance as well as outside vendors and retailers.

What You’ll Do

• Provide day-to day management of the direct mail creative and print process for Ace Rewards mailers

• Responsible for campaign execution support of direct mailings including creative development, review and proofing, segmentation and file and /or list management, print production and postage management, results and analysis

• Work cross functionally with our Promotions Team to ensure promotional barcodes are requested well in advance and set up as requested. Work with various cross functional groups to ensure continuous improvement and sharing of information across all direct mail efforts

• Collaborate with Analytics, Promotions and Creative teams to guarantee that item and storewide offers being promoted in direct mail are 100% accurate

• Work with team to plan and execute direct mail test for program refinement as well as other complex projects

• Review and investigate all Ace Rewards execution questions and issues via phone and email from Ace Care Center, retailers, consumers, field and corporate

• Participate in the yearly development of the Consumer Marketing Plan. Write content for the retailer calendar and facilitate the process for the 1:1 team

• Manage Ace Rewards new member applications and key fob cards. Understand the cost, budget line item, ordering timelines and process all invoices

• Manage Ace Rewards signage inventory, and work with RRD to update creative as necessary throughout the year. Proactively manage creative shell quantities to ensure sufficient inventory for mailing

• Write Acenet articles as needed to communicate new initiatives, changes, and announcements about the Ace Rewards program

• Responsible for the content of the monthly Win the Month Planner as well as the Execution Guide

• Process monthly billing/invoices for the Ace Rewards team, and seek cost savings opportunities

• Keep a pulse on the market place and other best in class retailers. Have a comprehensive understanding of our competition and other loyalty programs, as well as new ideas that can be tested

• Effectively execute quality deliverables on time, on scope and on budget

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary

Who You Are

Individual who enjoys executing marketing direct mail campaigns from beginning (planning & participating in strategy meetings) to end (reviewing and reporting on results) and everything in between. Self-starter who can jump in and learn Ace and the direct mail process. Must be a great communicator (both written and verbal), possess time/project management skills and excel at implementing road maps.

Required Skills

• Bachelor’s Degree in Marketing/Advertising, related discipline or equivalent work experience

• Minimum of 3 years of Marketing/Advertising/Customer Service/Client Relations Experience

• Strong collaboration skills and ability to build effective partner relationships

• Demonstrated track record in managing program promotions

• Proven project management experience

• Ability to work independently with minimal supervision

• Excellent written/verbal communication skills

• Proven ability to multi-task projects, meet deadlines and work in a fast-paced environment

• Ability to work cross-functionally with other team members and retailers

• Ability to problem solve with IT related problems/concerns

• Demonstrate proficiency with MS Office: Word, Excel, PowerPoint

Preferred Skills (a plus)

• Direct mail experience

• Creative/branding/design experience

• Previous loyalty program experience
  
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Compensation Details:

$82300 - $95000 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 126% of your target opportunity!)
• Generous 401(k) retirement savings plan with company contributions, averaging 9.6% per year of eligible earnings over the past 5 years
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field-based positions
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable policies.

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.