POSITION SUMMARY

The Associate Operations Coordinator - NAST performs basic operational tasks that enable C.H. Robinson to meet the transportation needs of customers and carriers . With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center . Specific responsibilities will vary depending upon the type of assignment.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing

• Monitor task boards and assigned email accounts to respond to customer and carrier request s

• Document events utilizing knowledge gained through SOPs and experience and, when required , follow defined escalation procedures and training

• Follow through on customer or carrier requests to ensure satisfaction . Escalate questions or requests when necessary

• Validate and ensure the accuracy of load data in systems according to CHR and customer standards

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required :

• High school diploma or GED

• Previous customer service experience

• Ability to work evenings and/or weekends (select roles only)

Prefer r ed:

• Bachelor’s degree from an accredited college or university

• Basic Proficiency in Microsoft Office Suite of programs

• Previous customer service experience in a call center or similar environment

• Demonstrated communication, prioritization, and time management skills

• Prior work experience that required attention to detail and accuracy

• Values a diverse and inclusive work environment

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.