• Job Description

  Req#: R-381166

  About this role:

  Wells Fargo is seeking an Associate Operations Processor. The job responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.

  
  In this role, you will:

  • Perform training as applicable and escalate risk items in daily role and function
  • Receive wire investigation cases to review, research and resolve accurately and timely
  • Perform thorough investigation of wire cases and resolve them appropriately
  • Respond timely and accurately to all wire investigation inquiries
  • Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
  • Work under close supervision following established procedures.

  Required Qualifications:

  • Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

  Desired Qualifications:

  • Bachelor's degree holder, any business or banking related course
  • New graduates are welcome to apply
  • Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions
  • Knowledge of business-related computer software such as MS Office and Windows based applications
  • Ability to work in team focused environment, while also working independently to achieve daily standards
  • USD and FX Wire Investigations experience
  • Experience working in quality driven environment
  • Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools
  • Strong problem analysis and resolution skills
  • Intermediate Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are important
  • Ability to work in a fast-paced deadline driven environment
  • Identify trends and provide alternative solutions.

  Job Expectations:

  • Applicants must be amenable to work on shifts, including night shift.
  • Applicants must be amenable to work full-time onsite, 5/NEO BGC, Taguig City
  • Applicants must be amenable to work during local holiday, weekend off.
  • Conducting intake to determine appropriate course of action.
  • Conducting investigative steps to fully identify the issues.
  • Processing complex transactions on-line (including monetary and nonmonetary actions).
  • Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries.
  • Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
  • Reconciles general ledger accounts to ensure balance.
  • Handles incoming correspondence in accordance with external and internal policies and procedures.
  • Generates and/or composes written correspondence as needed. Reviews data and reports trends to management.
  • Duties may also includes: account maintenance, report generation, project work and work direction.
    

  Posting End Date:

  30 Jul 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

• About the company

  Wells Fargo & Company is an American multinational financial services company with corporate headquarters in San Francisco.

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