• Job Description

  Req#: 55204

  Associate, People Service Delivery

  At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

  We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

  We’re seeking a future team member for the role of Associate, People Service Delivery to join our People Service Delivery team. This role is located in Pittsburgh, PA – HYBRID (3 days in office).

  In this role, you’ll make an impact in the following ways:

  • This is the experienced level role serving as the front line for People Team related client support.
  • The employee performs a full range of customer service representative assignments and relying on precedence and established standard operating procedures to make decisions.
  • Interacts with clients via telephone, email or web chat for intake of client inquiries and requests.
  • Provides assistance on use of HR systems & tools, Employee Self Service, Manager Direct Access, MyCareer, MyPerformance, MyLearning etc.
  • Responds to inquiries related to People Team products, benefits, payroll, pensions, retirement savings etc.
  • Guides clients on execution of complex People Team transactions or requests, completion of forms or documentation.

  To be successful in this role, we’re seeking the following:

  • No management responsibilities and no direct reports.
  • Secondary education (high school diploma or equivalent) or equivalent work experience required.
  • Bachelor's degree preferred.
  • 2 to 3 years of experience in an HR customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper.
  • Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others.
  • Strong PC skills, with working knowledge of Microsoft Office, PeopleSoft, Taleo, Saba or SuccessFactors.

  At BNY, our culture speaks for itself. Here’s a few of our awards:

  • America’s Most Innovative Companies, Fortune, 2024
  • World’s Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
  • “Most Just Companies”, Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg’s Gender Equality Index (GEI), 2023

  
  Our Benefits and Rewards:

  BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

  BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

  #LI-Hybrid

• About the company

  The Bank of New York Mellon Corporation, commonly known as BNY Mellon, is an American investment banking services holding company headquartered in New York City.

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