• Job Description

  Req#: R1463899

  Job Title:

  Associate, Planning & Scheduling - Shaw Mandaluyong

  Job Description

  The Scheduler is responsible for the development of schedules for new and existing business to meet client needs and Convergys standards for agent availability and call volume. This position will develop reports to identify scheduling issues and will resolve issues using standard procedures and/or unique solutions.

  Essential Functions/Core Responsibilities

  • Develop production schedules to balance client needs with Convergys scheduling standards
  • Manage agent preferences, time off requests, and shift bids in the development of schedules
  • Resolve escalated scheduling issues related to agent absence, time off, etc. with unique solutions
  • Develop reports to identify opportunities between client needs and Convergys scheduling standards
  • Develop schedules and determine hiring needs in partnership with Operations and Business Development

  Candidate Profile

  • Understanding of call management systems and principles of scheduling an asset
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships

  Career Level Description
  

  • Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.
  • Uses existing procedures to solve routine or standard problems.
  • Performs routine assignments in the entry level of the Professional Career Band.

  Location:

  PHL Mandaluyong City - Shaw

  Language Requirements:

  Time Type:

  Full time

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• About the company

  Concentrix,is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands.

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