• Job Description

  Req#: RC654108
  To provide assistance and analysis on smaller departmental projects. To provide support in project communication, documentation and coordination in a specific portion of a larger or more complex project for department. To provide support in collecting and analyzing routine department problems, Issues, and concerns. To provide assistance and analysis on smaller departmental projects. To provide support in project communication, documentation and coordination in a specific portion of a larger or more complex project for department. To provide support in collecting and analyzing routine department problems, Issues, and concerns. Minimum Qualifications: Bachelor’s Degree/equivalent in business, finance, computer science or directly related discipline. Analytical, organizational, and planning skills. Strong human relations and communication skills. Sponsorship/Relocation: Relocation assistance may or may not be provided. Sponsorship may or may not be provided. Work Location: The primary location for this position is Collierville, Tennessee. Due to the collaborative nature of the role, there is a strong desire to have the selected candidate located in Collierville, Tennessee. These locations offer a hybrid work environment that supports in-person collaboration through onsite Team Days but allows team members flexibility to primarily work from home the rest of the time. The ability to work remotely within the United States may be available based on business Additional Information Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition. Job Posting End Date: 08-27-2023 As part of the Customer Experience Management organization, the Customer Experience Response team will be instrumental in reducing problem incidence and instilling satisfaction with ease of problem resolution among business shippers. This team leads the design and implementation of the customer journey and experiences relative to problem resolution, crossing multiple areas of the organization in order to identify root causes, preventative measures and enable the most positive customer experience. The successful candidate will serve as an Associate Project Management Analyst, supporting problem selection, definition, prescription, and solution recommendations based on data and customer insights and expectations. This person will work closely with our customers, global peers, IT, Marketing, Sales, and support teams across FedEx to build and launch solutions that provide an outstanding customer experience and meet business objectives. The successful candidate must have excellent interpersonal, communication, project management, problem solving and presentation skills and be able to interact with stakeholders with supervision at every level within the organization, including senior officers across several functional areas. This position requires a highly motivated individual with a proven track record of leadership and collaboration who is grounded in problem-solving techniques and root cause analysis. Prior work experience in FedEx Express or FedEx Ground preferred. This position will be based in Collierville, TN, World Technology Center, Building 10. Observations will be planned throughout the Memphis and Collierville metro area and limited travel will be required. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023) Newsweek Magazine: One of “America’s Most Responsible Companies” (2023) Forbes Magazine: One of “Americas Best Large Employers” (2023) Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023) FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023) FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023) FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023) FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.

• About the company

  Motivated by goodwill and a hard work ethic, our team members deliver on the FedEx Purple Promise to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world.

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